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Front Office Supervisor

2 months ago

Phoenix, Arizona, United States Highgate Hotels Full time
Job Title: Front Office Supervisor

Highgate Hotels is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, while ensuring the smooth operation of our front desk.

Key Responsibilities:
  • Provide attentive and courteous service to all guests, ensuring a positive experience throughout their stay.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Supervise and train front desk staff to ensure excellent customer service and efficient operations.
  • Monitor and maintain accurate records of guest interactions, including complaints and feedback.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or hospitality industry preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Strong problem-solving and conflict resolution skills.
About Highgate Hotels:

Highgate Hotels is a premier real estate investment and hospitality management company with a portfolio of global properties. We are committed to providing exceptional customer service and creating memorable experiences for our guests.