Retail Operations and Outlet Sales Manager

4 days ago


Manchester, New Hampshire, United States Bob's Discount Furniture Full time

Job Summary

The Sales and Operations Manager is a key member of the Bob's Discount Furniture team, responsible for ensuring the success of our retail outlets. This role requires a strong leader who can motivate and develop a team to achieve sales and operational goals.

Key Responsibilities

  • Develop and manage a high-performing team aligned with the company's values and vision.
  • Maintain a clean and organized backroom, showroom, and sales floor to ensure a positive customer experience.
  • Drive sales and operations according to the company's standards and guidelines.
  • Analyze reports to maximize back-end operations and sales efficiency and productivity.
  • Maintain outlet and warehouse readiness, including inventory control and receiving procedures.
  • Responsible for inventory cycle counts, ensuring they are executed in a timely and accurate manner throughout the year.
  • Other duties as assigned.

Requirements

  • Proven ability to use sound judgment and decision-making.
  • Proven ability to analyze complex problems and recognize root cause.
  • Proven ability to set clear goals and expectations.
  • Proven ability to communicate effectively and utilize communication tools appropriately.
  • Proven ability to exceed customer satisfaction.
  • Proven ability to manage and improve processes.
  • Proven ability to manage and develop talent.
  • Proven ability to motivate self and others.
  • Excellent time management skills.
  • Ability to use critical thinking.

Reporting Relationships

  • Reports to: Retail Store Manager.
  • Positions reporting to this position: Retail Product Support Leads, Retail Outlet Experience Leads, Retail Product Associates, Retail Outlet Experience Specialists.

Desired Qualifications

  • Experience managing, developing, and motivating a team.
  • Bachelor's degree or equivalent.
  • Sales experience.
  • Proven successful back-end or logistics experience.
  • 2-5 years managerial experience preferable in a retail and/or warehouse environment.


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