Current jobs related to Revenue Cycle Access Coordinator - Chardon, Ohio - University Hospitals
-
Patient Access Coordinator
2 weeks ago
Chardon, Ohio, United States University Hospitals Full timeJob SummaryAs a key member of the Revenue Cycle team at University Hospitals, the Patient Access Specialist I plays a vital role in ensuring accurate patient registration, estimates, and collections. This position requires excellent communication and customer service skills, as well as the ability to work in a fast-paced environment. The successful candidate...
-
Patient Access Coordinator
1 month ago
Chardon, Ohio, United States University Hospitals Full timeJob SummaryAs a Patient Access Specialist II at University Hospitals, you will play a vital role in ensuring the smooth registration and access process for patients. This position requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment. Key ResponsibilitiesInterview patients to gather demographic and...
-
Patient Access Coordinator
4 weeks ago
Chardon, Ohio, United States University Hospitals Full timeJob SummaryAs a Patient Access Specialist at University Hospitals, you will play a vital role in ensuring the smooth registration and access of patients to our healthcare services. This position requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment. Key ResponsibilitiesInterview patients to gather...
-
Patient Access Coordinator
1 month ago
Chardon, Ohio, United States University Hospitals Full timeJob SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at University Hospitals. As an essential member of the Revenue Cycle team, you will be responsible for accurate registration, patient estimates, point of service collections, and providing exemplary customer service to patients and customers.Key ResponsibilitiesInterview...
-
Patient Access Coordinator
2 weeks ago
Chardon, Ohio, United States University Hospitals Full timeJob SummaryWe are seeking a highly skilled Patient Access Specialist to join our Revenue Cycle team at University Hospitals. As an essential member of our team, you will be responsible for accurate patient registration, patient estimates, point of service collections, and providing exemplary customer service to patients and customers.Key...
-
Patient Access Coordinator
2 weeks ago
Chardon, Ohio, United States University Hospitals Full time{"Job Summary We are seeking a skilled Patient Access Specialist to join our team at University Hospitals. As an essential member of the Revenue Cycle team, you will play a critical role in ensuring accurate patient registration, estimates, and collections while providing exceptional customer service. Key Responsibilities * Interview patients and utilize...
-
Patient Access Coordinator
1 week ago
Chardon, Ohio, United States University Hospitals Full timeJob SummaryAs a key member of the Revenue Cycle team at University Hospitals, the Patient Access Specialist I plays a vital role in ensuring accurate patient registration, estimates, and collections. This position requires excellent customer service skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesInterview...
-
Patient Access Coordinator
4 weeks ago
Chardon, Ohio, United States University Hospitals Full timeJob SummaryUniversity Hospitals is seeking a skilled Patient Access Specialist II to join our Revenue Cycle team. As an essential member of our team, you will perform accurate registration, patient estimates, and point of service collections while providing exemplary customer service to patients and customers.Key ResponsibilitiesInterview patients and create...
-
Patient Access Coordinator
1 month ago
Chardon, Ohio, United States University Hospitals Full timeAbout the RoleWe are seeking a highly skilled Patient Access Specialist to join our Revenue Cycle team at University Hospitals. As an essential member of our team, you will play a critical role in ensuring accurate patient registration, estimates, and collections, while providing exceptional customer service to our patients and customers.Key...
-
Patient Access Coordinator
2 weeks ago
Chardon, Ohio, United States University Hospitals Full timeJob SummaryUniversity Hospitals is seeking a skilled Patient Access Specialist II to join our team at UH Geauga Medical Center – Seidman Cancer Center. As an essential member of the Revenue Cycle team, this role performs accurate registration, patient estimates, and point-of-service collections while providing exceptional customer service.Key...
-
Patient Access Coordinator
2 weeks ago
Chardon, Ohio, United States University Hospitals Full timeAbout the RoleAs a key member of the University Hospitals Revenue Cycle team, the Patient Access Specialist I plays a vital role in ensuring accurate and timely patient registration, estimation, and collection of payments. This position requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced...
-
Patient Access Coordinator
2 weeks ago
Chardon, Ohio, United States University Hospitals Full timeJob SummaryAs a Patient Access Representative I in our Dermatology department, you will be the first point of contact for patients, providing exceptional administrative support to our world-renowned healthcare team. This highly visible role requires a professional demeanor, excellent communication skills, and the ability to work independently and as part of...
-
Patient Access Coordinator
1 week ago
Chardon, Ohio, United States University Hospitals Full timeJob SummaryAs a Patient Access Specialist at University Hospitals, you will play a critical role in ensuring the smooth registration and billing process for our patients. This position requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment. Key ResponsibilitiesInterview patients to obtain...
-
Patient Access Coordinator
1 week ago
Chardon, Ohio, United States University Hospitals Full timeJob SummaryAs a Patient Access Specialist at University Hospitals, you will play a critical role in ensuring the smooth registration process for patients. This position requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment. Key ResponsibilitiesInterview patients and gather demographic and insurance...
-
Patient Access Coordinator
2 weeks ago
Chardon, Ohio, United States University Hospitals Full timeJob SummaryAs a Patient Access Specialist at University Hospitals, you will play a vital role in ensuring the smooth registration and billing process for our patients. This is an exciting opportunity to join a dynamic team that is dedicated to providing exceptional patient care and service.Key ResponsibilitiesInterview patients to gather demographic and...
-
Patient Access Coordinator
1 week ago
Chardon, Ohio, United States University Hospitals Full timeJob SummaryAs a Patient Access Representative II at University Hospitals, you will play a vital role in providing exceptional patient care and administrative support to our healthcare team. Your primary responsibility will be to serve as the first point of contact for patients, exemplifying personal warmth, patient engagement, and professionalism. You will...
-
Patient Access Coordinator
2 weeks ago
Chardon, Ohio, United States University Hospitals Full timeJob SummaryAs a Patient Access Specialist at University Hospitals, you will play a vital role in ensuring the smooth registration process for patients. This position requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment. Key ResponsibilitiesInterview patients to gather demographic and insurance...
-
Patient Access Coordinator
3 weeks ago
Chardon, Ohio, United States University Hospitals Full timeJob SummaryUniversity Hospitals is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will be the first point of contact for patients and families, providing exceptional customer service and administrative support to our healthcare team.Key ResponsibilitiesInterview and register patients, ensuring...
-
Patient Access Coordinator
1 month ago
Chardon, Ohio, United States University Hospitals Full timeJob SummaryAs a Patient Access Specialist II at University Hospitals, you will play a vital role in ensuring the smooth registration and billing process for our patients. This position requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment. Key ResponsibilitiesInterview patients to gather...
-
Patient Access Coordinator
2 weeks ago
Chardon, Ohio, United States University Hospitals Full timeJob SummaryAs a Patient Access Specialist at University Hospitals, you will play a vital role in ensuring the smooth registration process for patients. This is a full-time position working Monday through Friday, with rotating weekends and holidays. Shifts will range between 11am and 8:30pm.About the RoleThis position requires strong communication and...
Revenue Cycle Access Coordinator
2 months ago
As a vital contributor to the Revenue Cycle team, the Access Coordinator is responsible for precise patient registration, estimating costs, collecting payments at the point of service, and delivering outstanding customer service to meet the needs of patients and clients. The effectiveness of this role directly influences claim denials, enhances customer satisfaction, and reduces financial losses. Access Coordinators excel in managing patient and physician interactions, handling registrations, scheduling appointments, and navigating various complex systems.
Key Responsibilities
- Conducts patient interviews through various channels (in-person, phone, or documentation) to establish or confirm patient medical records and insurance claims using demographic and insurance data.
- Demonstrates expertise in insurance coverage, benefits, regulations, and plan details to ensure accurate information is provided and requirements are met for expected payments.
- Confirms and organizes insurance plans using electronic eligibility tools, phone inquiries, and web portals, taking necessary actions for services, including those not covered or out-of-network.
- Prepares patient estimates, educates responsible parties about charges and out-of-pocket expenses, and sets up payment plans as needed for both professional and technical services.
- Accurately calculates, collects, and records co-pays, deductibles, co-insurance, and outstanding balances from patients in accordance with established policies, striving to meet or exceed collection goals and productivity benchmarks.
- Implements measures to prevent duplicate medical records or incorrect patient identification, which is crucial for patient safety, while safeguarding Protected Health Information (PHI).
- Communicates with physicians or clinical providers to verify or clarify information regarding orders, schedules, or other requirements such as patient instructions.
- Utilizes electronic reports, worklists, and queues to identify claims needing updates, making necessary corrections to ensure accurate and timely billing.
- Schedules patient appointments for professional and technical services using multiple software applications.
- Verifies insurance benefits and coverage using electronic tools or phone calls, initiating actions to complete a Notice of Admission (NOA).
- Completes daily reconciliations of the Important Medicare Message (IMM) and Medicare Secondary Payer Questionnaire (MSPQ) in compliance with government regulations.
- Updates daily status changes and revisions in collaboration with the Utilization Management Team.
- Scans and retrieves relevant documents using scanning applications.
- Projects a positive image to all patients, physicians, and clients as the initial point of contact for University Hospitals.
- Communicates using prescribed customer service greetings and scripts to deliver a branded patient experience.
- Adheres to departmental policies and procedures, participates in corporate and local team meetings, and maintains patient and physician confidentiality.
- Maintains knowledge and skills related to emergency disaster preparedness.
- Effectively communicates through telephone, email, or correspondence with internal and external clients.
- Participates in emergency preparedness drills and real-time safety events.
- Assists with wayfinding, providing directions or transport as necessary to enhance the patient and customer experience.
- Performs additional related duties as assigned and engages in enterprise special projects as required.
- Completes other assigned tasks.
- Adheres to all policies and standards.
- For specific duties and responsibilities, refer to documentation provided during orientation.
- Must comply with all requirements to securely maintain Protected Health Information (PHI) for patients, including annual training and adherence to the UH Code of Conduct and policies.
Qualifications:
Education
- High School Equivalent / GED (Required)
- 1+ years of experience in healthcare or customer service (Required)
- College associate or bachelor's degree is equivalent to 1 year of work experience.
- Experience with multiple complex software solutions (Required proficiency)
- Dependable in a 24/7/365 environment with willingness to travel to various sites and locations, including potential overtime (Required proficiency)
- Strong client service, communication, and relationship-building skills (Required proficiency)
- Able to perform in a fast-paced and stressful environment (such as the Emergency Department) (Required proficiency)
- Demonstrates the ability to work independently and collaboratively in a dynamic setting (Required proficiency)
- Strong written and verbal communication skills (Required proficiency)
- Professional demeanor (Required proficiency)
- Detail-oriented and organized, with strong analytical and problem-solving abilities (Required proficiency)
- Proficient in using PCs, Microsoft Office suite, and general office equipment (Required proficiency)
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely 20 lbs
- Carrying Rarely 20 lbs
- Pushing Rarely 20 lbs
- Pulling Rarely 20 lbs
- Climbing Rarely 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
- 10%
