Patient Access Coordinator

2 weeks ago


Chardon, Ohio, United States University Hospitals Full time
Job Summary

We are seeking a highly skilled Patient Access Specialist to join our Revenue Cycle team at University Hospitals. As an essential member of our team, you will be responsible for accurate patient registration, patient estimates, point of service collections, and providing exemplary customer service to patients and customers.

Key Responsibilities
  • Interview patients and utilize multiple complex applications to create or validate patient medical records and insurance/bill claims.
  • Verify and allocate insurance plans using electronic eligibility tools, phone calls to payers, and web portals.
  • Execute patient estimates, educate guarantors regarding charges and out-of-pocket liability, and establish payment plans when applicable.
  • Successfully calculate, collect, and post co-pays, deductible, co-insurance, and prior balance due from patients in accordance with policy.
  • Take steps to prevent medical record duplications or incorrect patient selection, safeguarding Protected Health Information (PHI).
  • Communicate effectively with internal and external customers via telephone, email, or correspondence.
Requirements
  • High School Equivalent/GED (Required)
  • 1+ years of healthcare or customer service experience (Required)
  • College associate or bachelor's degree is equivalent to 1 year of work experience.
  • Experience utilizing multiple complex software solutions (Required proficiency)
  • Dependable to work in a 24/7/365 department with willingness to travel to other sites and locations throughout the enterprise.
  • Notable client service, communication, and relationship building skills.
  • Ability to perform in a fast-paced and stressful environment.
Physical Demands
  • Standing Occasionally
  • Walking Occasionally
  • Sitting Constantly
  • Lifting Rarely 20 lbs
  • Carrying Rarely 20 lbs
  • Pushing Rarely 20 lbs
  • Pulling Rarely 20 lbs
  • Climbing Rarely 20 lbs
  • Balancing Rarely
  • Stooping Rarely
  • Kneeling Rarely
  • Crouching Rarely
  • Crawling Rarely
  • Reaching Rarely
  • Handling Occasionally
  • Grasping Occasionally
  • Feeling Rarely
  • Talking Constantly
  • Hearing Constantly
  • Repetitive Motions Frequently
  • Eye/Hand/Foot Coordination Frequently
Travel Requirements
  • 10%


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