Patient Access Coordinator

7 days ago


Chardon, Ohio, United States University Hospitals Full time
About the Role

We are seeking a highly skilled Patient Access Specialist to join our Revenue Cycle team at University Hospitals. As an essential member of our team, you will play a critical role in ensuring accurate patient registration, estimates, and collections, while providing exceptional customer service to our patients and customers.

Key Responsibilities
  • Interview patients and utilize complex applications to create or validate patient medical records and insurance claims.
  • Verify and allocate insurance plans using electronic eligibility tools, phone calls, and web portals.
  • Execute patient estimates, educate guarantors, and establish payment plans for professional and technical services.
  • Collect and post co-pays, deductibles, co-insurance, and prior balances due from patients in accordance with policy.
  • Prevent medical record duplications and safeguard Protected Health Information (PHI).
  • Communicate effectively with internal and external customers via phone, email, or correspondence.
Requirements
  • High School Equivalent or GED (Required)
  • 1+ years of healthcare or customer service experience (Required)
  • College associate or bachelor's degree is equivalent to 1 year of work experience.
Preferred Qualifications
  • 2+ years of healthcare or customer service experience
  • Experience utilizing multiple complex software solutions
  • Dependable and willing to work in a 24/7/365 department with possible overtime.
What We Offer

University Hospitals offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing exceptional patient care and service, and we are seeking individuals who share our values and commitment to excellence.



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