Patient Access Coordinator

2 weeks ago


Chardon, Ohio, United States University Hospitals Full time
{"Job Summary We are seeking a skilled Patient Access Specialist to join our team at University Hospitals. As an essential member of the Revenue Cycle team, you will play a critical role in ensuring accurate patient registration, estimates, and collections while providing exceptional customer service. Key Responsibilities * Interview patients and utilize complex applications to create or validate patient medical records and insurance claims * Verify and allocate insurance plans using electronic eligibility tools and phone calls to payers * Execute patient estimates, educate guarantors on charges and out-of-pocket liability, and establish payment plans as needed * Collect and post co-pays, deductibles, co-insurance, and prior balances due from patients * Maintain accurate and up-to-date patient information, ensuring patient safety and confidentiality * Communicate effectively with internal and external customers via phone, email, or correspondence * Participate in emergency preparedness drills and real-time safety events * Provide directions or transport as needed to ensure a positive patient experience Requirements * High school equivalent or GED required * 1+ year of healthcare or customer service experience preferred * College associate or bachelor's degree equivalent to 1 year of work experience * Proficiency in multiple complex software solutions * Ability to work in a fast-paced and stressful environment, such as the Emergency Department * Strong written and verbal communication skills * Professional demeanor and ability to work independently and as a team player * Detail-oriented and organized, with good analytical and problem-solving ability * Ability to use PCs, Microsoft Office suite, and general office equipment Physical Demands * Standing occasionally * Walking occasionally * Sitting constantly * Lifting rarely 20 lbs * Carrying rarely 20 lbs * Pushing rarely 20 lbs * Pulling rarely 20 lbs * Climbing rarely 20 lbs * Balancing rarely * Stooping rarely * Kneeling rarely * Crouching rarely * Crawling rarely * Reaching rarely * Handling occasionally * Grasping occasionally * Feeling rarely * Talking constantly * Hearing constantly * Repetitive motions frequently * Eye/Hand/Foot coordination frequently Travel Requirements * 10% travel required What We Offer * Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance How to Apply If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you

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