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Customer Service Representative

2 months ago

Norristown, Pennsylvania, United States Mr Appliance Full time

About Mr. Appliance

Mr. Appliance is a leading provider of appliance repair and maintenance services. We are committed to delivering exceptional customer experiences and building strong relationships with our customers.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to resolve their appliance-related issues.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding appliance repair and maintenance services
  • Work closely with our technicians to ensure seamless communication and resolution of customer issues
  • Meet or exceed customer satisfaction targets and quality standards

Requirements

  • Minimum two years of customer service experience in a fast-paced environment
  • Strong written and verbal communication skills
  • Ability to work independently and as part of a team
  • Positive attitude and strong problem-solving skills

Benefits

  • No weekends or evenings

What We Offer

  • Competitive compensation package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

Mr. Appliance Culture

We live our code of values with Respect for all people, Integrity in all dealings, serving customers with Enthusiasm, and Having Fun in the Process. We are committed to building strong relationships with our customers and employees, and we believe that our culture is a key differentiator in the industry.