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Chief Clinical Operations Officer

2 months ago

Harwich, Massachusetts, United States Outer Cape Health Services Full time
About the Role

Outer Cape Health Services is seeking a highly experienced and skilled Chief Clinical Operations Officer to lead our clinical service areas and primary care operations. As a senior leadership position, this role requires sound clinical, strategic, and operational expertise to ensure the delivery of comprehensive, high-quality, and patient-centered care.

Key Responsibilities
  • Serve as the ultimate authority and decision-maker for all clinical service areas at Outer Cape Health Services.
  • Model high-quality clinical and operations leadership and management for all clinical and operations directors and staff.
  • Bring patient and clinician perspectives to leadership and management teams to align with OCHS' vision, mission, and strategic goals.
  • Develop the leadership and management skills of managers and directors through coaching and mentoring.
  • Foster a healthy, respectful, and productive culture that encourages honest feedback and continuous improvement.
  • Represent OCHS' interests in external relationships and stakeholder engagement related to clinical service delivery.
  • Collaborate with HR and Revenue Cycle on clinician recruitment, credentialing, and privileging.
  • Ensure peer reviews and onboarding/mentorship programs for clinicians are in place.
  • Align clinician objectives with OCHS' strategic goals, mission, and vision.
  • Maintain a clinical practice to support patient access and staff engagement.
  • Provide professional development opportunities to ensure evidence-based practice.
  • Collaborate with Nursing, Quality, Risk, and Compliance teams on continuous improvement, accreditation, and risk management.
  • Oversee clinical risk management, including monitoring clinician practice patterns.
  • Review and analyze health data, with a focus on social determinants of health and health equity.
  • Partner with the executive team to ensure fiscally responsible, mission-focused and patient-centered clinical operations.
  • Collaborate with finance and operations teams to set realistic annual encounter volume & access standards to ensure financial sustainability and adequate access for all clinical services.
  • Collaborate with IT leads to assess and implement technological solutions to improve and maximize the efficiency and effectiveness of clinicians and their teams.
  • Lead operations team to evaluate patient access to services and participates in the development of innovative projects and programs to optimize and increase patient access to care.
  • Collaborate with other members of the executive team to integrate the clinical, financial, and operational aspects of organizational performance.
  • Partner with the Finance team to ensure cost-effective utilization of clinical resources and optimal reimbursement for services provided by OCHS.
  • Participate in the development and implementation of OCHS' strategic and annual plans.
  • Work collaboratively with the executive team and staff to achieve the strategic goals, mission and vision of OCHS.
  • Translate OCHS' strategic development plans to the clinical and operations directors and staff and provides a clinical perspective to the leadership team that is patient-centered.
  • Elicit feedback from operations and clinical staff on strategic plan and its execution.
  • Provide bi-directional communication between the leadership team and operations and clinical staff to ensure achievement of OCHS' strategic goals related to clinical services.
  • Participate in evaluating the need for new clinical service lines, clinical programs, and modes of care delivery aligned with OCHS' mission, vision and values.
Requirements
  • 7-10 years of clinical experience and at least 2-5 years of clinical management experience.
  • Board certified Physician, NP or PA with advanced training or experience in community medicine, public health and/or addiction treatment.
  • Commitment to supporting advanced practitioner leadership & management.
  • Demonstrated accomplishment in a community-based, culturally diverse, mission driven health care delivery setting.
  • Demonstrated change agent who is mission driven and demonstrates the analytic and strategic skills required to translate mission into sound operations.
  • Demonstrated creative leader committed to excellence.
  • Demonstrated ability to collaborate with and lead all clinical staff including: physicians, advanced practitioners, behavioral health clinicians, nurses, and all other clinical staff and clinical support staff.
  • Demonstrated commitment to diversity of opinion/approach, psychological safety, and comfort with sharing power to achieve common goals.
  • Federally Qualified Health Center experience is strongly preferred.
  • Experience in a public health or social services setting will be considered.
  • Bi-lingual language skills are considered a plus.
  • Strong management and leadership skills.
  • Excellent oral and written communications skills.
  • Excellent judgment and ability to solve problems in a timely manner.