Float Patient Service Representative

2 weeks ago


Harwich, Massachusetts, United States Outer Cape Health Services Full time
Job Title: Float Patient Service Representative

At Outer Cape Health Services, we are seeking a highly skilled and dedicated Float Patient Service Representative to join our team. As a key member of our healthcare team, you will play a vital role in ensuring the smooth operation of our health centers and providing exceptional patient care.

Key Responsibilities:
  • Greet and register patients, ensuring a positive and welcoming experience
  • Manage provider schedules, schedule and reschedule appointments, and maintain accurate patient demographic and billing information
  • Correspond with patients via form letters, open mail, and distribute confidential medical information
  • Conduct insurance eligibility and verification, update providers, and utilize insurance websites and search engines
  • Collect co-pays and account balances, and report monies taken daily to the Billing Department
  • Monitor Patient Portal communication with patients and ensure accurate and timely communication
  • Ability to work flexible hours, as required to meet the needs of the health center, and travel between clinics
Requirements:
  • High school diploma or equivalent
  • 2 years' relevant experience in customer service, including experience with technology and patient communication
  • Fluent and comfortable with technology, including electronic medical records and insurance websites
  • Reliable vehicle with a current driver's license
  • Flexibility to travel to different clinics throughout the week
What We Offer:

Outer Cape Health Services is committed to providing a supportive and inclusive work environment, where every team member is valued and recognized for their unique contributions. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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