Chief Clinical Operations Director

1 month ago

Harwich, Massachusetts, United States Outer Cape Health Services Full time
Chief Clinical Operations Officer

Outer Cape Health Services is seeking a highly skilled and experienced Chief Clinical Operations Officer to join our team. As a key member of our leadership team, you will be responsible for overseeing all clinical service areas and primary care operations at our organization.

About the Role

The Chief Clinical Operations Officer will serve as the most senior clinical voice of the organization, with final decision-making authority on evidence-informed clinical practice, protocols, and policies. This role plays a crucial part in advancing our mission and vision while maintaining financial sustainability and operational efficiency.

Key Responsibilities
  • Serve as the ultimate authority and decision-maker for all clinical service areas at Outer Cape Health Services.
  • Model high-quality clinical and operations leadership and management for all clinical and operations directors and staff.
  • Bring patient and clinician perspectives to leadership and management teams to align with our vision, mission, and strategic goals.
  • Develop the leadership and management skills of managers and directors through coaching and mentoring.
  • Foster a healthy, respectful, and productive culture that encourages honest feedback and continuous improvement.
  • Represent our organization's interests in external relationships and stakeholder engagement related to clinical service delivery.
  • Collaborate with HR and Revenue Cycle on clinician recruitment, credentialing, and privileging.
  • Ensure peer reviews and onboarding/mentorship programs for clinicians are in place.
  • Align clinician objectives with our strategic goals, mission, and vision.
  • Maintain a clinical practice to support patient access and staff engagement.
  • Provide professional development opportunities to ensure evidence-based practice.
  • Collaborate with Nursing, Quality, Risk, and Compliance teams on continuous improvement, accreditation, and risk management.
  • Oversee clinical risk management, including monitoring clinician practice patterns.
  • Review and analyze health data, with a focus on social determinants of health and health equity.
  • Partners with the executive team to ensure fiscally responsible, mission-focused and patient-centered clinical operations.
  • Collaborates with finance and operations teams to set realistic annual encounter volume & access standards to ensure financial sustainability and adequate access for all clinical services.
  • Collaborates with IT leads to assess and implement technological solutions to improve and maximize the efficiency and effectiveness of clinicians and their teams.
  • Leads operations team to evaluate patient access to services and participates in the development of innovative projects and programs to optimize and increase patient access to care.
  • Collaborates with other members of the executive team to integrate the clinical, financial, and operational aspects of organizational performance.
  • Partners with the Finance team to ensure cost-effective utilization of clinical resources and optimal reimbursement for services provided by Outer Cape Health Services.
  • Participates in the development and implementation of our strategic and annual plans.
  • Works collaboratively with the executive team and staff to achieve the strategic goals, mission and vision of Outer Cape Health Services.
  • Translates our strategic development plans to the clinical and operations directors and staff and provides a clinical perspective to the leadership team that is patient-centered.
  • Elicits feedback from operations and clinical staff on strategic plan and its execution.
  • Provides bi-directional communication between the leadership team and operations and clinical staff to ensure achievement of Outer Cape Health Services' strategic goals related to clinical services.
  • Participates in evaluating the need for new clinical service lines, clinical programs, and modes of care delivery aligned with our mission, vision and values.
Requirements

We are seeking a highly qualified candidate with the following qualifications:

  • 7-10 years of clinical experience and at least 2-5 years of clinical management experience, Board certified Physician, NP or PA with advanced training or experience in community medicine, public health and/or addiction treatment and a commitment to supporting advanced practitioner leadership & management.
  • Demonstrated accomplishment in a community-based, culturally diverse, mission driven health care delivery setting is essential.
  • Demonstrated change agent who is mission driven and demonstrates the analytic and strategic skills required to translate mission into sound operations.
  • Demonstrated creative leader committed to excellence.
  • Demonstrated ability to collaborate with and lead all clinical staff including: physicians, advanced practitioners, behavioral health clinicians, nurses, and all other clinical staff and clinical support staff.
  • Demonstrated commitment to diversity of opinion/approach, psychological safety, and comfort with sharing power to achieve common goals.
  • Federally Qualified Health Center experience is strongly preferred.
  • Experience in a public health or social services setting will be considered.
  • Bi-lingual language skills are considered a plus.
  • Strong management and leadership skills.
  • Excellent oral and written communications skills.
  • Excellent judgment and ability to solve problems in a timely manner.
What We Offer

Outer Cape Health Services is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status.

Please inform us of any necessary accommodations required during the application process and/or at any time during employment.

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