Catering Associate II

2 weeks ago

Merrillville, Indiana, United States Methodist Hospitals Full time
Job Summary

We are seeking a highly skilled and detail-oriented Catering Associate II to join our team at Methodist Hospitals. As a key member of our Food and Nutrition Services department, you will play a vital role in ensuring the highest level of patient satisfaction and care.

Key Responsibilities
  • Assist patients with menu selections, tray assembly, and delivery, ensuring accurate and timely service.
  • Collaborate with the dietitian to monitor patients with special dietary needs, such as NPO or liquid diets.
  • Conduct quality checks on patient trays to ensure menu compliance, accuracy, and completeness.
  • Provide training and support to current and future employees on computer system functions, including diet definitions, floor stock process, and par levels.
  • Assume responsibility for allergy tracking, food temperature logs, and unit refrigerator logs, maintaining compliance with hospital policies and regulations.
  • Contribute to quality service reflected in internal or external patient satisfaction survey results.
  • Communicate effectively with patients, families, and nursing staff regarding food-related issues and concerns.
  • Complete spoken menu process with patients, ensuring clear understanding of dietary needs and preferences.
  • Interact with nursing staff to address patient nutrition needs and unit food service requirements.
  • Perform service recovery as needed, addressing patient complaints and concerns in a courteous and professional manner.
  • React accurately and effectively to changes, ensuring efficient timing of services and accuracy of physician-ordered modified diets.
  • Understand and apply dietary restrictions on special and modified diets to ensure optimal food preferences are met within guidelines.
  • Operate the hospital computer system to generate reports, menus, and labels, as well as the EMR system to clarify patient location, orders, and receive information.
  • Distribute and collect menus by unit daily, keying selections into the hospital computer system while maintaining a timely schedule.
  • Utilize the write-in list as necessary, and contact isolation patients by telephone regarding menu choices.
  • Inventories, gathers, and delivers par level supplies accurately to designated nursing units, using par level forms and following the established schedule.
  • Inspect refrigerators in unit pantries daily, assessing cleanliness, labeling, dating, and rotating of stock, storage of employee foods, placement of thermometer, and proper temperature maintenance.
  • Tally special items needed for each meal, handling patient complaints in a courteous manner.
  • Check all trays assembled on the Tray line in a timely fashion for accuracy, appearance, and cleanliness, recording the number of trays served on each unit.
Requirements
  • Demonstrate full understanding and knowledge of job functions by passing a basic skills test of dietetic.
  • Demonstrate knowledge of modified diets, proper condiments, and related restrictions for diets based on passing a written test provided by clinical staff.
  • Demonstrate knowledge of infection control and sanitation with food temperatures, refrigeration temperatures, hand washing, use of gloves, and dating of food.
  • Strong verbal and written communication skills, proficient in basic mathematical skills.
  • Ability to problem-solve independently, read, write, and speak English (or other languages as necessary).
  • Able to concentrate on fine detail with constant interruptions on a continuous basis, understand and relate to specific ideas, generally several at a time, on a continuous basis.
  • Able to remember multiple tasks/assignments generally several at a time given to self and others over long periods of time on a frequent and continuous basis.
  • Requires a minimum six months education in diet office terminology and computer skills.

Education: High School Diploma/GED Equivalent Required. 6 months of working experience as Food Service Worker I or Catering Associate I is required. 1 Healthcare/Medical Required. 0.5 Food Services Required.

Standards of Behavior: Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.

Confidentiality/HIPAA/Corporate Compliance: Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality, and integrity of employee, patient, family, organizational, and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state, and local laws, rules, and regulations governing ethical business practices for healthcare providers.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

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