Customer Success Advocate
3 days ago
We're Point Digital Finance, Inc., a leading full-stack home equity platform dedicated to improving the lives of our customers. We're currently seeking an experienced professional to join our team as a Customer Success Advocate. In this role, you'll focus on delivering exceptional customer experiences and ensuring our products meet their evolving needs.
Our company values
We value diversity, equity, and inclusion in our workplace. Our teams collaborate to achieve a common goal: to deliver exceptional services to our customers. You'll have opportunities to share ideas, support your colleagues, and take ownership of your work.
Responsibilities
- Develop and maintain relationships with existing and potential customers
- Collect and analyze customer feedback to inform product development and improvement
- Collaborate with cross-functional teams to ensure seamless customer experiences
Compensation and benefits
The estimated salary range for this position is $160,000 - $220,000 per year, based on location and experience. At Point, we prioritize fairness and transparency when determining salaries. We use competitive compensation data from various sources and consider factors such as experience, location, and job responsibilities. Additionally, you'll enjoy a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
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