Mental Health Support Advocate
5 days ago
Elevate User Experiences in Mental Health. We're Morfyus, a leader in mindfulness and meditation, dedicated to helping individuals achieve a better balance between their minds and bodies.
Calm's Customer Experience Team aims to provide world-class support to our users, turning their mental health journey into a transformative experience. As an Associate CX Specialist, you will play a pivotal role in achieving this mission by providing empathetic and effective support to our users.
The ideal candidate for this position has a passion for customer support, with a solutions-focused approach and excellent communication skills. Autonomy, accountability, and a growth mindset are also essential qualities for this role.
Key Responsibilities:
- Deliver exceptional customer support, responding to user inquiries and resolving issues in a timely and professional manner
- Develop a deep understanding of Calm's products and services, enabling informed responses to customer inquiries
- Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer satisfaction
- Create and maintain accurate and informative knowledge base articles and training materials
- Prioritize tasks effectively, managing multiple customer interactions and resolving issues efficiently
We Offer:
- An average hourly salary of $32-$48, commensurate with location and qualifications
- Equity participation in Morfyus
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Flexible time off policy
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