Customer Success Director

3 days ago


Palo Alto, California, United States Base Full time

Base, a leading Customer Lifecycle Marketing platform, seeks an experienced leader for the CRO role.

Job Overview

We empower B2B companies to focus on their customer base through journey tracking, engagement automation, loyalty, and advocacy programs. Our platform supports Fortune 500 companies, leading enterprises, and growth tech companies in more than 20+ industries.

The Opportunity

We are looking for a seasoned professional with both Sales and Customer Success background, focusing on managing our go-to-market teams. As a hands-on manager, you will lead our Sales and Customer Success teams and operations while actively supporting key enterprise accounts from a CS perspective, as well as sales processes and strategic relationships with enterprise customers and partners.

Responsibilities
  • Lead and manage the Sales and Customer Success teams, driving efforts to meet and exceed revenue targets.
  • Serve as a key point of contact for enterprise customers, ensuring their needs are met and fostering long-term relationships.
  • Develop and implement strategies and processes that support sustainable growth and integrate Sales and Customer Success efforts.
  • Work directly with the CEO to align revenue goals with company strategy and objectives.
  • Mentor the Sales and Customer Marketing teams hands-on, ensuring high performance and a collaborative culture.
  • Identify opportunities to improve the customer experience and add value to customers.
  • Use data-driven insights to monitor performance, optimize processes, and refine growth and customer retention strategies.
  • Define, own, achieve and report on KPIs for company GTM.
Requirements
  • Experience in Sales and Customer Success roles, with demonstrated ability to manage enterprise customers directly.
  • Comfortable in a startup company environment, willing to learn fast, adapt, be resourceful, and take on multiple responsibilities.
  • Hands-on management experience with the ability to lead, mentor, and grow teams in Sales and Customer Success.
  • Proven B2B SaaS experience, particularly in environments with enterprise customers.
  • Strong communication, relationship-building, and leadership skills, with the ability to engage with internal teams and enterprise clients.
  • Data-oriented, focusing on performance metrics to drive revenue and customer satisfaction.
  • Salary: $150,000 - $180,000 per year, depending on experience.


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