Financial Experience Advocate for Earnin

5 days ago


Palo Alto, California, United States EarnIn Full time

About Earnin

Earnin is a pioneer in earned wage access, passionate about delivering real-time financial flexibility to those who need it most. Our community relies on us to provide access to their earnings as they earn them, without fees, interest rates, or credit checks.

With over 13 million app downloads and $15 billion in earnings provided, we're growing fast and seeking talented individuals to help shape our future. Our leadership team is comprised of experienced professionals, backed by top investors like A16Z, Matrix Partners, DST, and Ribbit Capital.

About the Role

We're looking for an empathetic customer service associate to join our elite benchmark team. As a member experience associate, you'll be part of our in-house center of excellence, responsible for building the future of care at Earnin. Your primary focus will be on providing empowering experiences for our customers and driving end-to-end resolutions to their concerns.

Your Responsibilities

  • Resolve customer problems and complaints, recommending solutions and guiding customers through product features and functionalities.
  • Empathize with customers, focusing on the human aspect while solving problems.
  • Respond to customer concerns in a timely manner, empowering them throughout the process.
  • Monitor and investigate customer issues, identifying areas for improvement and opportunities.
  • Document insights, procedures, and processes that work, sharing them with the team.
  • Communicate new products and features to customers, ensuring they understand how to maximize their success with our services.
  • Follow up with customers until problems are resolved.

What We're Looking For

To succeed in this role, you should have:

  • 1+ years of experience working in a customer-facing role that impacts customer experience.
  • Bachelor's degree or equivalent industry experience.
  • Excellent written and verbal communication skills, with the ability to earn customer trust in 240 characters or less.
  • Demonstrated ability to foster collaboration and facilitate teamwork.
  • Solution-oriented thinking, with critical thinking, common sense, and proactive problem-solving skills.
  • Ability to handle multiple work streams simultaneously in a dynamic environment.
  • Hands-on approach and willingness to execute.
  • Tech-savviness and proficiency with multiple tools and software.

Location and Salary

This is an in-office role, located in Palo Alto, CA. The estimated salary range for this full-time position is $65,000 - $80,000 + equity + benefits. At Earnin, we celebrate diversity and strive to create a culture of belonging, hiring a team that represents our community. We offer competitive salaries, benefits, and opportunities for growth and development.

Join Us



  • Palo Alto, California, United States Earnin Full time

    Role OverviewWe are seeking an experienced Senior Java Developer to join our Core Services organization. As a key member of our team, you will work cross-functionally with various teams and contribute to the design and development of key platform services.The ideal candidate will have strong experience with JVM programming languages and event-driven...


  • Palo Alto, California, United States Earnin Full time

    About EarninEarnin is a financial technology company that empowers individuals to take control of their finances by providing access to earned wages before payday.Job SummaryWe are seeking an experienced Senior Software Engineer to join our team. As a key member of our engineering team, you will play a vital role in designing, developing, and deploying...


  • Palo Alto, California, United States Earnin Full time

    About Earnin:Earnin is a leading fintech company redefining the way money moves to empower every person's potential. Our team is diverse and inclusive, celebrating individual perspectives while striving for a culture of belonging. We prioritize equality and fairness in all aspects of our business.Position Summary:We are seeking an experienced Senior Product...


  • Palo Alto, California, United States EarnIn Full time

    EarnIn is a pioneer in earned wage access, delivering real-time financial flexibility to those living paycheck to paycheck. As one of our first hires for this position, you will be instrumental in shaping the company's growth journey.This hybrid role requires spending 2 days a week in our Palo Alto office. The base salary range for this full-time position is...

  • Software Architect

    5 days ago


    Palo Alto, California, United States EarnIn Full time

    About EarninEarnin is a pioneering company in earned wage access, dedicated to delivering real-time financial flexibility for individuals with unique needs. Our products aim to provide users with control over their earnings, without mandatory fees, interest rates, or credit checks.Our leadership team boasts extensive experience, combined with strong funding...


  • Palo Alto, California, United States EarnIn Full time

    About EarnInWe're a pioneer in earned wage access, dedicated to delivering real-time financial flexibility for individuals living paycheck to paycheck. Our community members can access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.Our leadership team is incredibly...


  • Palo Alto, California, United States Earnin Full time

    EarnIn, a pioneer in earned wage access, seeks an experienced AI-driven Machine Learning Platform Engineer to join its dynamic team. With a focus on building products that deliver real-time financial flexibility for those living paycheck to paycheck, EarnIn is committed to innovation and growth.The ideal candidate will possess 5+ years of industry experience...


  • Palo Alto, California, United States EarnIn Full time

    At EarnIn, we're pioneers in earned wage access, dedicated to delivering real-time financial flexibility for individuals living paycheck to paycheck. Our products empower community members to access their earnings as they earn them, without mandatory fees, interest rates, or credit checks.We have a world-class leadership team and top-notch funding partners...


  • Palo Alto, California, United States EarnIn Full time

    About EarninEarnin is a pioneer in earned wage access, dedicated to delivering real-time financial flexibility for individuals living paycheck to paycheck. Our community members can access their earnings as they earn them, without mandatory fees, interest rates, or credit checks.We're fortunate to have an experienced leadership team and world-class funding...


  • Palo Alto, California, United States Point Digital Finance, Inc. Full time

    OverviewAt Point Digital Finance, Inc., we're dedicated to making homeownership more valuable and accessible to all. Our mission is to create innovative financial products that improve the lives of our customers.SalaryIn this role, you can expect an estimated annual base salary range of $52,550 - $73,400, depending on your location and experience. This does...


  • Palo Alto, California, United States VC Lab Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Finance to join our team at VC Lab. As a key member of our leadership team, you will be responsible for managing and optimizing our finance function, working collaboratively with our venture capital fund accounting and finance teams.The ideal candidate will have a strong background in...


  • Palo Alto, California, United States RMA Network Full time

    About the RoleWe are seeking a highly skilled Patient Financial Coordinator to join our team at RMA Northern California in Palo Alto. As a key member of our finance department, you will play a crucial role in ensuring seamless financial transactions and exceptional patient care.Job SummaryThe ideal candidate will have excellent communication skills,...


  • Palo Alto, California, United States Stanford Federal Credit Union Full time

    Stanford Federal Credit Union OpportunityWe are seeking a highly skilled Financial Compliance Specialist to join our team at Stanford Federal Credit Union. As a key member of our risk and compliance team, you will play a crucial role in administering our Compliance Program.Job DescriptionThis position is responsible for conducting regular assessments of the...


  • Palo Alto, California, United States Neiman Marcus Full time

    **Job Summary**We are seeking a highly motivated and experienced Client Advisor to join our team at Neiman Marcus. As a Client Advisor, you will be responsible for providing exceptional customer service and building strong relationships with our clients.**Key Responsibilities**Maintain a customer-centric mentalityDemonstrate expert styling and brand...


  • Palo Alto, California, United States TCWGlobal Full time

    Job OverviewWe are seeking an experienced Financial Operations Specialist to join our team. As a key member of our Finance department, you will play a critical role in ensuring the smooth operation of our global collections process.Salary: $38-45 per hour (weekly pay + benefits)Location: Palo Alto, CAKey ResponsibilitiesManage the collection of customer...


  • Palo Alto, California, United States Diligente Technologies Full time

    About Diligente TechnologiesWe are a leading provider of innovative financial solutions. Our team is passionate about delivering exceptional results, and we're looking for a highly skilled individual to join us as a Strategic Financial Systems Integration Specialist.Job SummaryThis role involves collaborating with our finance department to design and...


  • Palo Alto, California, United States Fidelity TalentSource LLC Full time

    Fidelity TalentSource LLC seeks a skilled Senior Financial Planning Advisor to join their team. As a key member of the Investor Center, this individual will engage with clients face-to-face, providing personalized guidance and planning while helping extend the firm's brand reach.About the RoleThis is an exceptional opportunity for a seasoned professional who...

  • Financial Director

    5 days ago


    Palo Alto, California, United States Rodan & Fields, LLC Full time

    Treasury ManagerRodan & Fields, LLC is a pioneering skincare and haircare company dedicated to delivering exceptional results through science-backed, dermatologist-created products. Our mission is to empower individuals to achieve their best skin and hair by providing innovative solutions that cater to diverse needs.As a Financial Director - Treasury...


  • Palo Alto, California, United States Bank of America Full time

    Job Description:At Bank of America, we aim to enhance financial lives through connections. Our Responsible Growth strategy drives success in client satisfaction, teammate experience, and community involvement.We prioritize a diverse and inclusive work environment, hiring individuals with various backgrounds and experiences. We invest in our teammates'...


  • Palo Alto, California, United States Simon Property Group Full time

    About EverlaneWe're a fashion brand that's changing the way people think about clothing. We believe in radical transparency, using only high-quality materials, and partnering with ethical factories around the world. Our team is passionate about creating a positive impact, and we're looking for someone to join us in this mission.Job Summary:We're seeking an...