Client Success Manager
6 days ago
Drive Revenue and Deliver Exceptional Client Experiences
About the Role:
We're seeking a seasoned Client Success Manager to join our team at Navan Group. As a Client Success Manager, you'll play a critical role in driving revenue growth while delivering exceptional client experiences.
The Challenge:
You'll be responsible for managing post-sales activities for mid-market customers, building strong relationships with clients, and ensuring they unlock maximum value from partnering with Navan to manage their T&E programs.
Your Key Responsibilities:
- Manage all post-sales activity for mid-market customers through relationship-building, product knowledge, planning, and execution.
- Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan.
- Drive usage of the Navan platform by ensuring your clients manage 100% of their T&E programs through Navan.
- Meet or exceed revenue goals.
- Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products, and use cases.
- Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations.
- Collaborate cross-functionally with team members to uncover and deliver against client needs.
- Deeply understand Navan's product offerings and competitive positioning.
- Travel to customer sites as appropriate.
- Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client.
- Own client renewals, and upsells/cross-sells of adjacent products.
Your Qualifications:
To succeed in this role, you'll need:
- 3+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company.
- Demonstrable track record of high performance and success.
- Strong communication and presentation skills.
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment.
- Data-driven mindset with attention to detail.
- High energy, go-getter with fresh ideas who takes the initiative to get things done.
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers.
Your Compensation Package:
We offer a highly competitive salary ranging from $80,000 to $120,000 per year, depending on your level of experience and qualifications. This estimate is based on industry standards and location considerations.
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