Customer Service Representative

2 weeks ago


Chester South Carolina, United States KJ's Market Full time
About the Role

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at KJ's Market. As a key member of our front-end operations, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a secure and organized cash office.

Key Responsibilities
  • Sales and Cash Handling: Prepare weekly cash reports, maintain sales-related information, process invoices and transfers, and handle beer/wine payments.
  • Cash Related Activities: Prepare bank deposits, handle and oversee activities to support the cashier, process payroll check approvals, and ensure accurate daily cash counts.
  • Cash Office Security: Ensure the security of the cash office and store funds, maintain accountability standards of cashier tills, and maintain supplies needed for the front end and cash office.
  • Cashier/Guest Service Clerk Performance Reports: Monitor and analyze the Operator Activity Report, perform surprise cashier till audits, detail tape audits, and accuracy checks, and maintain daily front-end schedules.
  • Guest Orders: Process guest orders to ensure the No Noticeable Wait policy is followed and consistently implemented.
  • Additional Duties: Perform all other duties as assigned by management.
Requirements
  • Friendly, outgoing personality.
  • Ability to work well with others.
  • Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
  • Ability to read and understand information and direction.
  • Knowledge of front-end operations.
  • Ability to supervise hosts, including training and development.
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Effective communication and guest service skills.
  • Must be at least 18 years old.
  • Ability to stand for extended periods of time.
  • Demonstrate successful use of math skills.
  • Ability to work well with computers.


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