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Customer Service Representative

2 months ago

Piedmont South Carolina, United States Cornerstone Building Brands Full time
Customer Service Representative Job Description

Cornerstone Building Brands is seeking a skilled Customer Service Representative to support our Fortify Building Solutions store in Piedmont, SC. This role is responsible for providing exceptional customer service and facilitating administrative functions at the store front.

Key Responsibilities:
  • Greet customers and ensure their satisfaction
  • Handle customer transactions, including issuing receipts, refunds, and pick lists
  • Field phone calls and take messages, delivering them to the correct departments
  • Resolve customer inquiries and provide relevant information
  • Maintain showroom inventory and keep the showroom clean
  • Prepare nightly deposit and ensure accurate account of money at the location
  • Clerical and administrative functions as part of daily operation
  • Answer incoming customer phone calls
  • Scan/upload daily job folders and daily credit folders
  • Set up new customers on the computer, verifying tax exemptions and deposits
  • Review invoices for proper pricing, quantities, and payment terms
  • Communicate with customers to collect cash owed
  • Respond to customers regarding payment matters
  • Research and respond to internal requests on customer activity
  • Apply customer payments to accounts receivable
  • Coordinate with internal teams to resolve invoice issues with customers
  • Responsible for reconciliation of petty cash and cash box
  • Prepare customer returns and submit to share drive
  • Prepare expense Purchase Orders and submit for approval
  • Perform other clerical duties as assigned

Requirements: Excellent customer service skills, ability to work in a fast-paced environment, and strong communication skills.