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Customer Service Representative

2 months ago

Lexington South Carolina, United States First Citizens Bank Full time

About the Role:

The Sales and Service Representative is a key member of our branch team, responsible for delivering exceptional customer service and support. As a representative of First Citizens Bank, you will be the face of our organization, interacting with customers to understand their banking needs and preferences.

Key Responsibilities:

  • Engage with customers to understand their banking needs and preferences
  • Process transactions accurately and efficiently
  • Provide assistance with account servicing needs
  • Facilitate customer awareness and education of bank services, including digital banking capabilities
  • Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs

Requirements:

  • High School Diploma or GED
  • 6 months customer service experience

Preferred Qualifications:

  • Sales experience
  • Financial literacy
  • Knowledge of retail banking products and services

About First Citizens Bank:

First Citizens Bank is a leading financial institution committed to delivering exceptional customer service and support. Our benefits programs are designed to meet the needs of our associates, with customized offerings to support families, however defined.