Customer Service Representative II
1 week ago
We are seeking a highly skilled Customer Service Representative II to join our team at Yusen Logistics. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences by providing advanced support, resolving complex issues, and serving as a point of escalation for CSR I representatives.
Key Responsibilities- Provide advanced product or service information and troubleshooting assistance to customers
- Analyze and resolve complex customer issues, collaborating with cross-functional teams when necessary
- Monitor and evaluate customer interactions to ensure adherence to company policies and service standards
- Generate and analyze reports to track customer service metrics and performance
- Assist in training and development of CSR I representatives
- High school diploma or GED; additional education or certifications in customer service are beneficial
- 2 – 3 years' experience in warehouse, customer service, logistics, terminal operations, or related field or equivalent combination of education and experience required
- Experienced user with Microsoft Office, Excel, and Outlook
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401k with a company match, flexible spending accounts, life and accidental death & dismemberment insurance, short & long term disability, tuition assistance program, commuter benefits, vacation, and much more.
Yusen Logistics is committed to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world's preferred choice.
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Customer Service Representative II
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Hardeeville, South Carolina, United States Yusen Logistics Full timeJob Title: Customer Service Representative IIJob Summary:We are seeking a highly skilled Customer Service Representative II to join our team at Yusen Logistics. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences by providing advanced support, resolving complex issues, and serving as a point...
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Customer Service Representative II
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Hardeeville, South Carolina, United States Yusen Logistics Full timeJob Title: Customer Service Representative IIJob Summary:We are seeking a highly skilled Customer Service Representative II to join our team at Yusen Logistics. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences by providing advanced support, resolving complex issues, and serving as a point...
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