Bilingual Customer Service Representative

1 week ago


Gretna, Louisiana, United States BCforward Full time
Job Summary

We are seeking a highly motivated and bilingual customer service representative to join our team at BCforward. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Document customer interactions and update records as necessary
  • Stay up-to-date on product knowledge and industry trends to provide informed support
Requirements
  • Bilingual fluency in English and Spanish
  • 2+ years of customer service experience
  • 1+ year of call center experience
  • High school diploma or equivalent
  • Proficiency in Microsoft Office and internet-based applications
  • Excellent communication and problem-solving skills
Preferred Qualifications
  • Previous experience in a transaction processing environment
  • Education: High school diploma or equivalent
  • Worker Sub-Type: Regular
  • Overtime Type: Non-Exempt
Benefits

BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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