Bilingual Customer Service Representative
1 week ago
We are seeking a highly motivated and bilingual customer service representative to join our team at BCforward. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities- Provide timely and effective support to customers via phone, email, and chat
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Collaborate with internal teams to resolve complex customer issues
- Document customer interactions and update records as necessary
- Stay up-to-date on product knowledge and industry trends to provide informed support
- Bilingual fluency in English and Spanish
- 2+ years of customer service experience
- 1+ year of call center experience
- High school diploma or equivalent
- Proficiency in Microsoft Office and internet-based applications
- Excellent communication and problem-solving skills
- Previous experience in a transaction processing environment
- Education: High school diploma or equivalent
- Worker Sub-Type: Regular
- Overtime Type: Non-Exempt
BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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