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Customer Service Representative Trainee

2 months ago

Gretna, Louisiana, United States ICI New Orleans Full time
About ICI New Orleans

We are a top-rated sales and marketing agency in the New Orleans area, representing top global brands in telecommunications, renewable energy, home improvement, and more. Our direct, personalized approach allows us to drive customer engagement for our clients and sets us apart from the competition.

Job Summary

We are seeking a driven Customer Relations Trainee to join our team at ICI New Orleans. As a Customer Relations Trainee, you will be responsible for presenting our clients' products and services to consumers, building strong relationships with customers, and staying updated on the latest promotions and deals.

Key Responsibilities
  • Present our clients' products and services to consumers in a confident and compelling manner to drive sales.
  • Build strong relationships with customers throughout the sales process by actively listening to their needs and providing tailored solutions.
  • Input customer information, order details, and sales contracts into our POS system.
  • Stay updated on the latest promotions and deals to effectively communicate them to customers during sales interactions.
  • Attend virtual and onsite training sessions alongside fellow Customer Relations Trainees to hone in on customer service and sales techniques.
What We Offer
  • Diversity & Inclusion - We cultivate a tight-knit team atmosphere that supports collaboration and mutual growth.
  • Equal Opportunity Advancement - Our goal is to lay a strong foundation for each Customer Relations Trainee, providing them with the tools and opportunities needed to thrive in their roles and advance in their careers.
  • Training & Development - We provide regular training sessions to help our Customer Relations Trainees improve their skills and knowledge.
  • Mentorship Programs - Our experienced team members will guide and support you in your role.
  • Biweekly team events - We believe in having fun and building strong relationships with our team members.
Requirements
  • High school diploma or GED is required.
  • 0-2 years' experience in customer service, retail sales, hospitality, or a related field.
  • Strong public speaking skills and the ability to confidently interact with customers, clients, and teammates.
  • Solution-oriented mindset and resilience in overcoming challenges.
  • Exceptional time management and organizational skills.
  • The ability to work flexible hours, including evenings and weekends as needed.