Intake Coordinator

4 weeks ago


Lake Mary, Florida, United States The LaSalle Group Full time
Intake Specialist

LaSalle Network is seeking a highly skilled Intake Specialist to join our team. This is an onsite position in the Orlando, FL area.

Responsibilities:
  • Interact with potential clients and conduct initial screenings to gather relevant information about their legal matters.
  • Maintain regular communication with clients, answer their inquiries, and provide updates on the progress of their cases.
  • Accurately document all client information, including contact details, case details, and any additional relevant information in the organization's intake system or database.
  • Schedule appointments, follow-up meetings, or consultations between clients and attorneys or legal staff.
  • Provide administrative support to attorneys or legal staff, such as organizing files, preparing correspondence, and performing general office tasks.
Requirements:
  • High school diploma.
  • 1+ years working in an office setting.
  • 1+ years working in a customer service environment.
  • Bilingual in English/Spanish is preferred.
  • Must have a positive and enthusiastic attitude, while being self-motivated, with a desire to help the customer.
  • Proficiency with the Microsoft Office and Email systems, such as Outlook, with a high level of comfort in moving between multiple information systems.
  • Ability to make sound customer-oriented decisions in a fast-paced environment with the ability to multi-task.
  • Excellent verbal and written communication skills, with the ability to compose professional emails.
  • Ability to build and maintain strong relationships with internal and external customers.

LaSalle Network is an Equal Opportunity Employer m/f/d/v.


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