Mortgagebot Lead
2 weeks ago
The Lead Mortgagebot is a strategic role responsible for executing against the client experience road map and managing client portfolios. This position builds relationships with key client personnel and develops industry knowledge to identify growth opportunities and deliver client service enhancements.
Key Responsibilities
- Client Management: Develop and manage key operational relationships with Clients, supporting onboarding activities and managing day-to-day client interactions.
- Account Management: Coordinate contract management activities, including renewals, extensions, and changes, and manage the intake of new business requests.
- P&L: Achieve professional service targets, identifying and developing opportunities that contribute to overall targets.
- Rationalization: Support delivery of strategy for assigned Managed Service Programs, identifying and eliminating high-risk legacy solutions.
- Service Delivery: Manage a client interaction model that facilitates a best-in-class client experience, liaising between client and peer groups.
- Risk Management: Identify risks through client journey mapping and service gap analysis, providing input for consideration to the line of business risk register.
- University or college degree and/or equivalent experience.
- 5 years of progressive experience in a client relationship capacity.
- Experience within the Financial industry working with high-profile clients.
- Project management experience to support the successful execution of the client experience road map and delivery of projects.
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Mortgagebot Lead
2 weeks ago
Lake Mary, Florida, United States Finastra USA Corporation Full timeJob Title: Lead MortgagebotJoin Finastra USA Corporation as a Lead Mortgagebot and take on a challenging role that requires strategic thinking, excellent communication skills, and a passion for delivering exceptional client experiences.About the Role:The Lead Mortgagebot will be responsible for executing against the client experience road map and managing...
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Mortgagebot Lead
2 weeks ago
Lake Mary, Florida, United States Finastra USA Corporation Full timeJob Title: Lead MortgagebotReporting to the Senior Manager - Customer Support, the Lead Mortgagebot is responsible for executing against the client experience road map and for the ongoing management and retention of our client portfolios.Key Responsibilities:Develop and manage key operational relationships with Clients.Support Client On-boarding activities,...
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PAS Lead Mortgagebot
2 months ago
Lake Mary, United States Finastra USA Corporation Full timeResponsibilities What will you contribute? Reporting to the Senior Manager - Customer Support the Lead Mortgagebot is responsible for executing against the client experience road map and for the ongoing management and retention of our client portfolios. This role builds strategic relationships with key client personnel and develops a thorough knowledge of...
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PAS Lead-Mortgagebot
2 months ago
Lake Mary, United States Finastra (Misys International Banking Systems Limited) Full timeResponsibilities What will you contribute? Reporting to the Senior Manager - Technical Customer Support is responsible for executing against the client experience road map and for the ongoing management and retention of our client portfolios. This role builds strategic relationships with key client personnel and develops a thorough knowledge of the industry,...
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PAS Lead-Mortgagebot
1 month ago
Lake Mary, United States Finastra USA Corporation Full timeResponsibilities: What will you contribute? Reporting to the Senior Manager - Technical Customer Support is responsible for executing against the client experience road map and for the ongoing management and retention of our client portfolios. This role builds strategic relationships with key client personnel and develops a thorough knowledge of the...
