Customer Service Representative

2 weeks ago


Erie, Pennsylvania, United States Leafwire Full time

Position: Retail Sales Associate - Part Time

Company: Leafwire

Location: Erie, PA, United States

Overview: Leafwire is seeking enthusiastic and customer-oriented individuals to join our team as we expand our operations. We are committed to providing exceptional service and support to our clients.

Key Responsibilities:

  • Deliver outstanding customer service in line with our established protocols.
  • Build and maintain strong relationships with clients, suppliers, and team members.
  • Address client inquiries and concerns promptly, escalating issues to management as necessary.
  • Assist clients in selecting appropriate products based on their unique requirements.
  • Effectively communicate the benefits and effects of various products to clients.
  • Implement measures to safeguard company assets as directed by management.
  • Set up and dismantle display areas daily, ensuring a neat and organized presentation.
  • Support inventory management by processing and restocking merchandise and participating in stock counts.
  • Handle incoming calls and direct them to the appropriate personnel.
  • Maintain cleanliness and organization within the retail space, including regular cleaning tasks.
  • Foster a positive and respectful work environment.
  • Adhere to confidentiality standards in compliance with relevant regulations.
  • Perform additional tasks as required.

Qualifications:

  • High school diploma or equivalent; relevant experience or training is a plus.
  • Experience in retail, cash handling, and Point of Sale (POS) systems is essential.
  • Proficient in Microsoft Office applications.
  • Prior experience in the cannabis sector is advantageous but not mandatory.
  • Must be at least 21 years of age.
  • Willingness to undergo a background check as per industry regulations.
  • Availability to work weekends and select holidays.
  • Strong verbal and written communication skills.
  • Competent computer skills.
  • Demonstrated drive for success and a strong work ethic.
  • Ability to think critically and solve problems independently.
  • High level of integrity and professionalism.

Join us at Leafwire and be part of a dedicated team committed to excellence



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