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Bilingual Customer Service Representative

2 months ago


Erie, Pennsylvania, United States ExpiviaUSA Full time

Job Summary:

ExpiviaUSA is seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in both Spanish and English
  • Resolve customer complaints and issues in a professional and timely manner
  • Provide product information and answer customer questions
  • Collaborate with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets

Requirements:

  • Fluency in both Spanish and English
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • Competitive hourly rate of $10-$12
  • Opportunities for advancement and professional growth
  • A dynamic and supportive work environment

Location:

Erie, Pennsylvania