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Bilingual Customer Service Representative
2 months ago
Job Summary:
ExpiviaUSA is seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in both Spanish and English
- Resolve customer complaints and issues in a professional and timely manner
- Provide product information and answer customer questions
- Collaborate with internal teams to resolve customer issues
- Meet or exceed customer satisfaction targets
Requirements:
- Fluency in both Spanish and English
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
What We Offer:
- Competitive hourly rate of $10-$12
- Opportunities for advancement and professional growth
- A dynamic and supportive work environment
Location:
Erie, Pennsylvania