Financial Services Associate
2 weeks ago
Contract Type: 1 year
Work Arrangement: Onsite
Compensation: $25 per hour, paid weekly on W2
Required Qualifications:
- Experience in finance or banking is preferred but not mandatory
- Background in core operations or back-office functions
- Strong attention to detail, organizational skills, and experience in quality/process monitoring within financial services
- Effective verbal and written communication skills, along with good time management abilities
Position Overview
Apex Systems is in the process of developing a back-office financial team dedicated to supporting a new product for a prominent technology client. The front-office team will engage directly with customers, addressing inquiries and managing customer-facing issues, while the back-office team will focus on escalations and research related to core operations, transaction disputes, payment deferments, and complaints.
Essential Skills and Experience:
- Dispute Resolution: Preferable experience in managing consumer disputes or chargeback transactions, with a focus on detail and task management in high-volume environments.
- Special Operations: Preferable background in bankruptcy, deceased account handling, SCRA, and debt validation, with strong organizational skills and effective communication.
- Complaint Management: Experience in handling consumer complaints, credit review processes, and understanding the regulatory landscape of financial services, with a focus on detail and high accuracy.
- Issue Management: Preferable experience in incident or problem management, with skills in investigations, root cause analysis, and project management.
- Credit Reporting: Knowledge of credit laws and previous experience in credit functions, with the ability to analyze credit reports and manage sensitive information.
- Experience with payment processing and handling mailed checks.
- Strong problem-solving skills and sound decision-making abilities.
- Proven capability to manage confidential information appropriately.
- Ability to prioritize tasks effectively while managing multiple responsibilities.
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