Customer Service Liaison
2 days ago
Resource Label Group, LLC is a leading provider of label and packaging solutions, serving a diverse range of industries including food, beverage, chemical, and pharmaceutical. As a Customer Service Representative, you will play a critical role in supporting the sales cycle by facilitating customer orders and serving as a liaison between customers, sales, and production.
Key Responsibilities:- Maintain relationships with customers via telephone and email, receiving all art, orders, and requests for pricing and advising customers regarding the status of their orders in process.
- Speak directly with prospective customers, collecting customer information and product specifications.
- Receive purchase orders from customers via email, fax, or telephone, reviewing all aspects of the order before accepting and confirming.
- Coordinate artwork to determine availability of cutting die and cylinders.
- Monitor the proof through the entire life cycle of the process to ensure seamless movement through all departments to final production.
- Hold all new production orders to the highest standard, awaiting customer approval of proofs, product design, and other specifications.
- Process new purchase orders into the system, specific to individual job and customer, including any particular delivery or shipping requirements.
- Notify all pertinent plant personnel of any special orders, maintaining clear and fluid communication at all times.
- Resolve inquiries and investigate complaints in a timely manner, exhibiting excellent service and follow-through.
- Alert team members to the existence of, and seek resolution to, production issues that may delay shipment of an order.
- Prioritize orders as necessary, selecting from several alternatives to best service customer needs.
- Receive tickets for shipped or delivered product and begin billing process, verifying shipping report against packing lists and reviewing Customer Transaction Report.
- Two to three years related experience and/or training, or equivalent combination of education and experience.
- Previous experience in a manufacturing or similar environment is preferred, with printing or packaging industry experience being a significant plus.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports and business correspondence, effectively present information, and respond to questions from groups of managers, vendors, and customers.
- Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Paid Time Off and Paid Holidays.
- Comprehensive and Competitive Medical, Dental, and Vision coverage.
- Company Paid Short-Term Disability Insurance and Life Insurance.
- Additional Benefits: Long-Term Disability, Supplemental Life, Accident, and Critical Illness Coverage Plans.
- Excellent 401(k) retirement plan with generous company contribution.
- We pride ourselves in investing in our employees by offering onsite training and unlimited growth potential within our organization.
- We believe in rewarding our employees with performance-based salary increases.
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