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Patient Services Representative

2 months ago

Topeka, Kansas, United States GraceMed Health Clinic Full time
Job Title:

Patient Services Representative - Bilingual Required

Job Summary:

We are seeking a highly skilled Patient Services Representative to join our team at GraceMed Health Clinic, Inc. As a Patient Services Representative, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth experience for all visitors.

Key Responsibilities:
  • Greets and checks in patients, making them feel welcome and at ease.
  • Verifies patient information, including demographics and insurance coverage, to ensure accuracy and efficiency.
  • Assists with scheduling appointments, reminders, and paperwork preparation.
  • Maintains confidentiality and adheres to HIPAA guidelines.
  • Provides excellent communication skills, both verbally and in writing.
  • Works independently, prioritizing tasks and managing time effectively.
Requirements:
  • High school diploma or equivalent required.
  • Bilingual Spanish preferred.
  • Previous customer service experience, preferably in a healthcare setting.
  • Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
  • Excellent organizational skills, attention to detail, and ability to maintain confidentiality.
Work Environment:

Our clinic is a medical/dental office setting, requiring the ability to sit and/or stand for long periods. Bending, stooping, and lifting (up to 50lbs) may be required. Interaction with physicians, patients, and other office personnel is essential.

Confidentiality:

As an employee of GraceMed Health Clinic, Inc., you are bound by principles of medical ethics and confidentiality. You will have access to confidential information regarding patients and/or the practices' confidential business. It is essential to refrain from any discussions regarding personal information about a patient, a patient's condition, a patient's finances, proprietary company information, and/or the practices' confidential business with any third person.