Patient Access Representative

4 weeks ago


Topeka, Kansas, United States Ensemble Health Partners Full time
Job Summary:

Ensemble Health Partners is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will be responsible for performing admitting duties for all patients admitted for services at the hospital. This includes assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service as measured by Press Ganey.

Key Responsibilities:
  • Perform admitting duties for all patients admitted for services at the hospital.
  • Assign accurate MRNs, complete medical necessity / compliance checks, and provide proper patient instructions.
  • Collect insurance information, receive and process physician orders, and utilize a overlay tool.
  • Provide excellent customer service as measured by Press Ganey.
  • Operate the telephone switchboard to relay incoming, out-going and inter-office calls as applicable.
  • Conduct audits of accounts and assure that all forms are completed accurate, timely to meet audit standards.
  • Pre-register patient accounts prior to patient visits.
  • Explain general consent for treatment forms to the patient/guarantor/legal guardian, obtain necessary signatures and witnesses name.
  • Explain and distribute patient education documents.
  • Review eligibility responses in insurance verification system and appropriately select the applicable insurance plan code.
  • Screen medical necessity using the Advanced Beneficiary Notice (ABN) software.

Requirements:
  • 1+ years of customer service experience.
  • High School Diploma/GED Required.
  • CRCR Required within 6 months of hire (Company Paid).

About Ensemble Health Partners:

Ensemble Health Partners is an award-winning company that provides technology-enabled revenue cycle management solutions for health systems. We offer a comprehensive benefits package, opportunities for growth and development, and a culture that values collaboration, innovation, and excellence. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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