Patient Access Representative

4 weeks ago


Topeka, Kansas, United States Ensemble Health Partners Full time
Role Summary

Ensemble Health Partners is seeking a skilled Patient Access Representative to join our team. As a key member of our revenue cycle team, you will be responsible for performing admitting duties for all patients admitted for services at the hospital. This includes assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service as measured by Press Ganey.

Key Responsibilities
  • Perform admitting duties for all patients admitted for services at the hospital.
  • Assign accurate MRNs, complete medical necessity / compliance checks, and provide proper patient instructions.
  • Collect insurance information, receive and process physician orders, and utilize a overlay tool.
  • Provide excellent customer service as measured by Press Ganey.
  • Operate the telephone switchboard to relay incoming, out-going and inter-office calls as applicable.
  • Conduct audits of accounts and assure that all forms are completed accurate, timely to meet audit standards.
  • Pre-register patient accounts prior to patient visits.
  • Explain general consent for treatment forms to the patient/guarantor/legal guardian, obtain necessary signatures and witnesses name.
  • Explain and distribute patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
  • Review eligibility responses in insurance verification system and appropriately select the applicable insurance plan code.

Requirements
  • 1+ years of customer service experience.
  • High School Diploma/GED Required.
  • CRCR Required within 6 months of hire (Company Paid).

About Ensemble Health Partners

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Our mission is to empower our people to challenge the status quo and make a meaningful difference in the lives of our patients and clients. We are committed to providing a comprehensive benefits package, opportunities for growth and development, and a culture that values collaboration, innovation, and excellence. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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