Senior Hardware/Software Specialist

5 days ago

Washington, Washington, D.C., United States Chenega MIOS SBU Full time
Job Summary

We are seeking a highly skilled Senior Hardware/Software Technician to join our team at Chenega MIOS SBU. As a key member of our IT department, you will be responsible for supporting, monitoring, and troubleshooting hardware and software issues with our SSP network.

Key Responsibilities:
  • Recommend and schedule repairs for hardware and software issues.
  • Provide end-user support for all SSP network-based applications.
  • Install and configure workstations, laptops, and iPhones.
  • Troubleshoot VPN issues with SSP-furnished equipment.
  • Provide Windows operating system support, including installation, patching, troubleshooting, and deployment.
  • Research and troubleshoot issues with Microsoft Office 2010/2013/2016.
  • Install and troubleshoot issues with various SSP-specific developed and 3rd party software.
  • Collaborate with other onsite contractors to manage and contain network spillages.
  • Work with the SPCIO office to prepare for IT Accreditation and cyber security inspections.
  • Provide guidance and mentorship to junior technicians or IT staff.
  • Independently diagnose and resolve complex hardware and software issues.
  • Use critical thinking and problem-solving skills to determine the root causes and implement effective solutions.
  • Plan and manage IT projects independently, including resource allocation, timelines, and risk assessment, to ensure successful project completion.
  • Independently maintain comprehensive records and documentation of IT configurations, changes, and incidents.
  • Manage IT budgets and make decisions regarding expenditures, including procurement of hardware and software licenses, within budget constraints.
Requirements:
  • Associate degree or bachelor's degree (preferred) from an accredited institution.
  • High school diploma or GED equivalent and an additional 5+ years of experience can be substituted for a degree.
  • 5+ years of IT systems support experience.
  • IT certifications: CompTIA Certification A+, Network+ or Security+.
  • Secret clearance required.
What We Offer:

At Chenega MIOS SBU, we offer a positive and supportive culture that encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

We are an Equal Opportunity Employer/Veterans/Disabled and participate in the E-Verify Employment Verification Program.

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