Customer Growth and Retention Expert
5 days ago
About Polly
We are transforming the mortgage industry with our innovative Product and Pricing Engine (PPE) , Loan Trading Exchange , and actionable data and analytics.
Job Description
We are seeking a skilled Customer Growth and Retention Expert to join our team.
Your Responsibilities
- Build strong relationships with customers to drive growth and retention
- Lead customer training sessions to ensure maximum platform utilization
- Track customer health metrics and KPIs to identify areas for improvement
Requirements
- 5+ years of experience in customer success or adjacent roles
- Excellent customer relationship management and team leadership skills
- Ability to work effectively in a collaborative organization
Benefits
- $150,000 - $220,000 per year salary range, depending on experience
- Competitive benefits package
- Flexible work arrangements
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