Customer Growth and Retention Expert

5 days ago


San Francisco, California, United States Menlo Ventures Full time

About Polly

We are transforming the mortgage industry with our innovative Product and Pricing Engine (PPE) , Loan Trading Exchange , and actionable data and analytics.

Job Description

We are seeking a skilled Customer Growth and Retention Expert to join our team.

Your Responsibilities

  • Build strong relationships with customers to drive growth and retention
  • Lead customer training sessions to ensure maximum platform utilization
  • Track customer health metrics and KPIs to identify areas for improvement

Requirements

  • 5+ years of experience in customer success or adjacent roles
  • Excellent customer relationship management and team leadership skills
  • Ability to work effectively in a collaborative organization

Benefits

  • $150,000 - $220,000 per year salary range, depending on experience
  • Competitive benefits package
  • Flexible work arrangements


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