Director of Student Engagement and Retention

7 days ago


San Francisco, California, United States Golden Gate University Full time
Job Title: Director of Student Engagement and Retention

The Golden Gate University is seeking a highly skilled and experienced professional to fill the role of Director of Student Engagement and Retention. The ideal candidate will have a proven track record in implementing effective engagement and retention strategies for new students, utilizing university systems and technology. This position will lead a team of student success coaches in achieving daily, weekly, and intake-based metrics to reduce new student melt and increase student engagement through the first term.

The successful candidate will be responsible for coaching and guiding the team on quality outbound calls and appointments, minimum average activity productivity, professional attitude, exceptional customer service, fostering working relationships, goal achievement, CRM database management, and verbal and written communication skills. Key responsibilities include maintaining accurate and complete student records, developing and implementing retention tools to align with accreditation and regulations, collaborating with faculty and administrators on program development, and overseeing the team of New Student Support Coaches.

The ideal candidate will possess excellent organizational, communication, and project management skills, as well as experience managing a team. Salesforce CRM experience is preferred, along with knowledge of Microsoft Office software. A bachelor's degree is required, with 3-5 years' experience in customer service, account management, or relationship building in Higher Education. Admissions experience with VA and online student populations is also desirable. The salary for this position is estimated to be around $80,000 per year, based on the job description and location.

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