Customer Experience Specialist II

2 weeks ago


Roswell, Georgia, United States DLRdmv Full time
DLRdmv is a leading provider of innovative Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. We are seeking a highly skilled Customer Experience Specialist to join our team in Roswell, GA. The ideal candidate will have a strong understanding of vehicle titling regulations in all 50 states and be able to execute out-of-state title and registration applications with accuracy and efficiency. The Customer Experience Specialist will play a critical role in ensuring the success of our DLR50 software product and will report to the DLR50 Customer Experience Manager. Key Responsibilities:

• Examine documents for accuracy and completeness
• Communicate clearly and effectively with field and department team members
• Act as a subject matter expert and provide guidance to other team members
• Make accurate corrections and report habitual errors to management
• Work diligently to meet personal and team goals

Requirements:

• High School Diploma or equivalent required
• Experience working for an out-of-state titling service highly preferred
• Strong writing and communication skills
• Attention to detail and ability to work independently
• Ability to maintain high level of confidentiality
• Knowledge of Microsoft Systems

DLRdmv offers a competitive salary and comprehensive benefits package, including life, medical, dental, vision, and more. We are an EEO Employer and welcome applications from qualified candidates.

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