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Legal Customer Service Specialist

2 months ago

Roswell, Georgia, United States Atlanta Personal Injury Law Group Full time

Legal Customer Service Specialist - Evening & Weekend Availability Required

We are currently seeking motivated individuals who are eager to grow both professionally and personally within the Legal Sector. This is an excellent opportunity for those who thrive in a dynamic environment.

The ideal candidate will possess a friendly demeanor, a strong customer service focus, and a results-driven mindset, making them an excellent fit for this fulfilling career path.

In this role, you will engage with a diverse clientele, solve challenging issues, and enhance the overall customer experience. We encourage candidates who aspire to advance their careers and contribute to a positive workplace culture.

Compensation starts at $19/hour, with potential increases based on experience, in addition to a competitive bonus structure.

Benefits Include:

  • Comprehensive Health, Dental, and Vision Insurance
  • 401k Retirement Plan
  • Paid Time Off

Key Responsibilities:

  • Assessing client eligibility for representation in Personal Injury matters
  • Handling inbound calls exclusively
  • Collaborating with the Intake Manager and legal support staff regarding case details
  • Managing the exchange of Intake documentation

Required Qualifications:

  • Flexible availability is essential
  • Proven sales experience, particularly in acquiring new clients
  • Bilingual proficiency in Spanish and English is mandatory
  • 3-5 years of relevant experience in legal intake, sales, or call center environments
  • Familiarity with CRM/CMS systems
  • Exceptional active listening, interpersonal, and communication abilities
  • Strong understanding of customer engagement and interaction
  • High school diploma, G.E.D., or equivalent is required