Legal Customer Service Specialist
2 weeks ago
Legal Customer Service Specialist - Evening & Weekend Availability Required
We are currently seeking individuals who are eager to grow both professionally and personally within the Legal Sector. This is an excellent opportunity for those looking to make a meaningful impact.
As a key member of our team, you will engage with clients, resolve complex inquiries, and enhance the overall customer experience. We value candidates who are motivated by career advancement and thrive in a supportive work atmosphere.
Compensation starts at $19/hour, with additional earnings based on experience, along with a competitive bonus structure.
Benefits Offered:
- Comprehensive Health, Dental, and Vision Insurance
- 401k Retirement Plan
- Paid Time Off
Key Responsibilities:
- Assessing client eligibility for representation in Personal Injury matters
- Handling all incoming client inquiries
- Collaborating with the Intake Manager and legal support team regarding case details
- Managing the exchange of Intake documentation
Required Qualifications:
- Flexible availability is essential
- Proven sales expertise, particularly in client acquisition
- Bilingual proficiency in Spanish and English is mandatory
- 3-5 years of relevant experience in legal intake, sales, or call center environments
- Familiarity with CRM/CMS systems
- Exceptional active listening, interpersonal, and communication abilities
- Strong understanding of customer interaction and engagement
- High school diploma, G.E.D., or equivalent is required
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