Luxury Retail Sales Consultant
2 weeks ago
At Richemont, we take pride in fostering a diverse workforce that reflects the variety of our clients and communities. We believe that embracing diversity and inclusion leads to creativity and excellence.
POSITION: SALES ASSOCIATE - SOUTH COAST PLAZA
Richemont is seeking a Sales Associate with a proven history of establishing client relationships and providing outstanding customer service. As a representative of our prestigious brand, you will be expected to meet and surpass sales objectives while actively expanding your client portfolio.
KEY RESPONSIBILITIES
Sales Performance & Client Engagement:
Achieve and exceed individual and boutique sales targets as outlined by management.
Build and nurture strong client relationships both inside and outside the boutique.
Demonstrate a proactive approach to attracting new clients and enhancing existing relationships.
Focus on developing bespoke sales opportunities, particularly with high-value clientele.
Ensure every client receives exemplary service.
Provide in-depth product knowledge and insights into our brand's heritage.
Assist clients with their service needs, both pre- and post-sale.
Uphold the brand's high standards consistently.
Client Relationship Management:
Foster strong client relationships through exceptional service and brand-specific CRM initiatives.
Maintain established standards for client outreach and follow-up.
Accurately capture client information for ongoing relationship development, utilizing available tools effectively.
Address and resolve client concerns, escalating issues to management when necessary.
Collaborate with management to create and participate in in-store and offsite events.
Daily Boutique Operations:
Comply with all security and operational policies and procedures.
Assist with the daily setup and breakdown of the boutique, reporting any maintenance issues.
Contribute to the merchandising and upkeep of displays and inventory.
Participate in daily and annual inventory counts to ensure a successful audit.
Support special projects as needed, including price adjustments and back-office tasks.
JOB PROFILE
Education:
A college degree is preferred.
Required Experience:
2 to 5 years of experience in luxury retail, service, or hospitality.
General knowledge of timepiece mechanisms is advantageous.
Technical Skills / Abilities:
Strong understanding of customer service priorities.
Proficient computer skills; experience with SAP is a plus.
Personal Skills:
Additional language skills are beneficial.
Excellent interpersonal and communication skills are essential.
Attention to detail with the ability to manage multiple tasks efficiently.
Self-motivated with a collaborative mindset.
Availability to work retail hours, including evenings and weekends.
Richemont offers a competitive compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
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