Call Center Operations Supervisor
2 weeks ago
We are a leading Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. Our mission is to drive growth, improve outcomes, reduce costs, and bring value to our members.
About the RoleWe are seeking a highly skilled Call Center Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for the day-to-day supervision of our call center operations workforce to ensure the highest levels of member experience service, productivity, and Member/Client satisfaction.
Key Responsibilities- Supervise agent adherence of all standard operating procedures, departmental policies, and Compassionate Care principles
- Ensure prompt attention and complete satisfaction of Member requests in a professional and timely manner with emphasis on first-call resolution achievement objectives
- Monitor and evaluate call flow, determine and adjust coverage based on business demands
- Provide direct agent assistance and respond to all requests for assistance and guidance
- Ability to motivate, engage and lead a team of call center professionals in an on-site or remote workforce environment
- Associate's or Bachelor's Degree preferred, or equivalent work experience required
- 3+ years of Contact Center experience required, preferably in the Health Care industry
- 1+ years of Supervisory experience preferred
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better.
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Call Center Representative
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Marine Service Operations Supervisor
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Operations Manager
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Operations Director
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Laboratory Operations Supervisor
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IT Service Desk Supervisor
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Gaming Operations Supervisor
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Operations Manager
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Maintenance Supervisor
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Welding Supervisor
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Claims Supervisor
3 days ago
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Receptionist, FL PACE Centers
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Culinary Supervisor
4 weeks ago
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Restaurant Supervisor
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Security Shift Supervisor
3 days ago
Hollywood, Florida, United States MSCCN Full timeJob SummaryWe are seeking a highly skilled and experienced Security Shift Supervisor to join our team. As a Security Shift Supervisor, you will be responsible for supervising and coordinating the delivery of quality services on a specific shift at an assigned customer.Key ResponsibilitiesSupervise staff on assigned shift, providing coaching, recognition, and...
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Laboratory Supervisor
2 weeks ago
Hollywood, Florida, United States Labcorp Careers Full timeJob Title: Supervisor Specimen AccessioningLabcorp Careers is seeking a highly skilled and experienced Supervisor to join our Specimen Accessioning department in Hollywood, FL.Job Summary:We are looking for a motivated and detail-oriented individual to supervise the day-to-day operations of our non-technical staff in the Distribution department. The...
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Culinary Supervisor
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Culinary Supervisor
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Shift Supervisor
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