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Operations Manager

2 months ago

Hollywood, Florida, United States VITAS Healthcare Full time
Job Title: Operations Manager

At Vitas Healthcare, we are seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for managing the day-to-day activities of our Customer Service Supervisors, ensuring an efficient and timely intake/admission process for new patient referrals.

Key Responsibilities:
  • Manage all day-to-day CSS activities to ensure an efficient and timely intake/admission process is achieved with all new patient referrals.
  • Monitor and manage all inbound call volumes and pending referrals to ensure operational service levels are met/exceeded.
  • Lead by example to ensure a strong understanding and connection to the Vitas mission, core values, and Care Connection Center cultural platform and initiatives.
  • Supports all strategies, plans, and implementations as directed by Senior Leadership.
  • Proactively identify operational efficiency and customer service enhancement opportunities.
Requirements:
  • Three or more years related experience managing an operations team in a 24/7 environment.
  • Call center/customer service and/or healthcare management experience preferred.
  • Proven success in managing strategic plans and attaining goals in a fast-paced, dynamic environment.
  • Expert in the delivery and monitoring of customer interactions.
What We Offer:
  • Competitive compensation
  • Health, dental, vision, life and disability insurance
  • Pre-tax healthcare and dependent care flexible spending accounts
  • 401(k) plan with numerous investment options and generous company match
  • Cancer and/or critical illness benefit
  • Tuition Reimbursement
  • Paid Time Off
  • Employee Assistance Program
  • Legal Insurance
  • Roadside Assistance
  • Affinity Program