Marine Service Operations Supervisor

2 weeks ago

Hollywood, Florida, United States ABB Full time
Marine Service Operations Supervisor

At ABB, we are committed to tackling global challenges. Our core values of care, courage, curiosity, and collaboration, along with a strong emphasis on diversity, inclusion, and equal opportunities, drive our mission to empower individuals to develop sustainable solutions. Join us in shaping the future of ABB.

Your Role and Responsibilities

In this position, you will have the chance to lead a team of service engineers and technicians, ensuring the prompt and high-quality execution of service offerings, solutions, and projects for our clients. Your daily contributions will be vital in implementing service strategies and fostering growth by emphasizing cost-effective service delivery and compliance with guidelines. You will leverage your expertise to enhance service outcomes through effective resource planning, allocation, and the diligent application of standard procedures and safety measures. This role operates under a hybrid work model and is integral to the Process Automation Marine & Ports division. Your key responsibilities will include:
• Maintaining a strong customer focus, urgency, and care in your designated area, fostering sustainable customer relationships that drive growth, satisfaction, and retention.
• Enhancing processes and practices informed by customer feedback (Net Promoter Score) to continually elevate the customer experience.
• Strategically allocating, directing, and overseeing work based on order specifications, delivery timelines, team competencies, and overall workload.
• Leading a team of service professionals, mentoring their development, and ensuring effective organization and guidance within your area of responsibility.

Qualifications for the Role
  • Bachelor's degree in engineering is preferred but not mandatory.
  • A minimum of 2 years of experience in Marine Industry service or Electrical Engineering service, ideally in a supervisory capacity.
  • Over 5 years of experience in Marine Service is preferred.
  • Experience in service roles (sales, project management, service coordination, or service engineering) within Marine & Ports services or the cruise and offshore sectors.
  • Candidates must possess valid work authorization to be employed by ABB in the US.
More About Us

The Marine & Ports Division supports the shipping and ports sectors through a comprehensive portfolio of integrated systems and solutions that enhance the flexibility, reliability, and energy efficiency of vessels and container terminals. By integrating power, propulsion, automation, marine software, and services, we ensure maximum vessel uptime while assisting the marine industry in achieving its decarbonization goals and enhancing the profitability and sustainability of our clients' operations throughout the entire lifecycle of their vessels. With ABB AbilityTM Marine software solutions and ABB AbilityTM Collaborative Operations Centers globally, shipowners and operators can optimize their fleets for lower fuel and maintenance costs while improving safety for crew, passengers, and cargo, as well as overall operational productivity. Additionally, the Division provides automation, electrical systems, and digital solutions for container and bulk cargo handling, from ship to gate. These solutions empower terminal operators to meet the challenges posed by larger vessels, taller cranes, and increased volumes per call, while making terminal operations safer, greener, and more efficient. We value diversity and welcome individuals from various backgrounds. We look forward to your application and invite you to explore the impact of our solutions worldwide. #MyABBStory

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