Business Development Representative

4 days ago


New York, New York, United States Monday Full time
About the Role

We're looking for a seasoned Customer Success Professional to join our mid-market customer success team. As a key account manager, you'll be responsible for developing and executing customized client success plans, leveraging behavioral data to drive business growth, and serving as a trusted advisor to our clients. Your expertise in B2B SaaS customer success, account management, or consulting will help us deliver exceptional customer experiences and drive revenue growth.

This is a hybrid role in our New York City office, with some travel required for customer visitation. If you're a motivated, results-driven professional with a passion for customer success, we encourage you to apply

Key Responsibilities:
  • Build strong relationships with clients to understand their needs and ensure their success with Monday.com
  • Serve as the main point of contact and liaison between clients and the rest of the Monday.com team
  • Empower customers to connect their goals and challenges with the solution in Monday.com
  • Take ownership of new accounts and manage their onboarding
  • Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
  • Stay in touch with clients to ensure that they're realizing the full potential of Monday.com
  • Build, own, and execute client success and engagement plans
  • Navigate client organizations to uncover additional product applications & opportunities for partnership
  • Spearhead internal cross-functional improvement projects
  • Represent voice of the customer and influence product development roadmap
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities
Requirements:
  • 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Prior experience in strategy consulting - advantage
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • BA or BS degree


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