Senior Client Relationship Manager

1 week ago

San Francisco, California, United States Visa Full time

Company Overview
Visa stands as a global frontrunner in payment solutions and technology, facilitating over 259 billion transactions annually across more than 200 nations and territories.

Mission Statement
Our aim is to unify the world through the most innovative, convenient, reliable, and secure payment network, empowering individuals, businesses, and economies to flourish while adhering to a shared mission – to uplift everyone, everywhere by being the premier method to pay and receive payments.

Position Overview
Are you passionate about creating impactful social media content, original campaign concepts, and even the occasional television commercial? Do you have an interest in collaborating with renowned athletes from the NFL, FIFA, Olympics, and Formula 1? If so, we would like to connect.

We are Ad Hock, Visa's internal creative agency. Our Vision
Much like Visa's founder, Dee Hock, transformed payment methods, Ad Hock is redefining the internal creative process by establishing a fully operational advertising agency within the organization.

Our Work
We produce high-visibility content for Visa and our client partners, supporting all levels of the marketing funnel, starting with brand awareness. Approximately 50% of our initiatives focus on Visa's core brand and sponsorships, while the remaining 50% cater to our partners and clients as an external creative agency.

Role Responsibilities
As a Senior Account Manager, you will play a crucial role in bridging the Ad Hock creative team and our clients, overseeing the daily management of client relationships. Your responsibilities will include:

  • Leading and managing daily client relationship operations while providing strategic insights and proactive communication.
  • Identifying and pursuing new business opportunities and fostering organic growth within existing accounts.
  • Overseeing the development and execution of integrated marketing campaigns to ensure alignment with client objectives and budget.
  • Collaborating with operations to manage financial processes, including statements of work, budgets, revenue tracking, and internal reporting.
  • Guiding the strategy, planning, coordination, execution, and evaluation of client initiatives to ensure objectives are met.
  • Supervising and mentoring junior account staff as the team grows, ensuring high-quality work and adherence to deadlines.
  • Working with internal teams and external partners across creative, media, production, research, and analytics to deliver innovative solutions.
  • Monitoring and assessing campaign performance and impact, providing regular reports and insights to clients and internal stakeholders.
  • Staying informed on the latest trends, best practices, and innovations within the industry and the client's sector.

Work Environment
This position is hybrid, allowing for a combination of remote and office work. Employees in hybrid roles are expected to work from the office 2-3 set days a week, based on business needs.

Qualifications

  • 8+ years of relevant experience with a Bachelor’s Degree or 5+ years with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 2+ years with a PhD.
  • 9+ years of relevant experience with a Bachelor’s Degree or 7+ years with an Advanced Degree or 3+ years with a PhD preferred.
  • Experience as an account manager or director in a creative agency or similar environment.
  • Proven success in managing and expanding client relationships, delivering strategic and creative solutions, and overseeing budgets and timelines.
  • Bachelor's degree in marketing, communications, or a related field.
  • At least 8 years of experience in an agency setting, working on integrated campaigns across various channels and platforms.
  • Strong leadership, communication, and presentation skills, with the ability to influence and collaborate with both internal and external stakeholders.
  • Knowledge of industry trends, consumer insights, and competitive landscape is advantageous.
  • Familiarity with relevant tools and technologies, such as Microsoft Office, project management software, and analytics platforms.

Additional Information
This position may require travel 5-10% of the time. The role will be performed in an office setting, requiring the incumbent to sit and stand at a desk, communicate in person and by telephone, and frequently operate standard office equipment.

Visa is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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