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Senior Client Relationship Manager

2 months ago

San Francisco, California, United States Fandom Full time
About This Position

Become a pivotal member of our dynamic sales team in a role that offers significant responsibility and opportunity. You will manage a portfolio of key accounts while fostering a robust sales pipeline. Your emphasis on analytical insights will help create persuasive sales strategies while you remain attentive to performance metrics and market dynamics. You'll provide strategic advice and support, building client relationships and transforming data into actionable strategies for their success.

As the primary point of contact for client communications, you will keep our partners informed about platform enhancements, updates, and potential opportunities. In collaboration with various teams, you will drive revenue growth from retail clients and advertising agencies. Your role will also involve shaping product development by collecting and relaying client feedback and performance metrics to internal teams. This position allows you to make a meaningful impact and cultivate strong client relationships in the realm of sales and strategic partnerships.

Your Responsibilities Include...
  • Overseeing and managing a portfolio of significant customer accounts, taking charge of revenue goals, maintaining a sales pipeline, and developing growth performance metrics. Formulate category strategies, create account plans, and utilize data to develop persuasive sales proposals.
  • Leverage various data sources to inform client strategies and proposals, tracking, analyzing, and sharing essential metrics and trends. Prepare sales presentations that incorporate market trends and case studies, delivering insights and performance reports to clients through regular reviews and strategic plans.
  • Provide strategic and consultative support to clients, enhancing relationships. Gain a deep understanding of partners' business goals, translating data into actionable insights for their success while educating clients on industry best practices.
  • Drive business growth by mapping client organizations, identifying objectives, establishing new relationships, and educating marketers about our offerings. Identify, prioritize, and secure business opportunities to stimulate growth.
  • Facilitate and lead client meetings, managing the process from agenda creation to final presentation. Assign roles, set clear meeting objectives, and communicate expectations to clients in advance.
  • Act as the main client contact for updates on platform changes and opportunities to strengthen and expand relationships.
  • Collaborate with cross-functional teams to enhance revenue from both new and existing clients while partnering in the development and execution of operational and strategic initiatives for growth.
  • Influence product development by gathering and sharing client feedback and metrics with stakeholders, advocating for necessary solutions to drive business outcomes.
Your Qualifications Include...
  • 8+ years of experience in sales within the online media sector, with a proven track record of expanding key accounts.
  • Consistently exceeding sales targets, demonstrating a history of high performance in achieving sales objectives.
  • Experience managing client and agency relationships at the executive level, with established industry connections.
  • Ability to effectively communicate partner value to diverse audiences, skilled in engaging with a wide range of businesses through compelling presentations.
  • Extensive knowledge and experience in the gaming industry, digital media advertising sales, and measurement solutions.
  • Exceptional written and verbal communication skills, with a keen attention to detail and strong presentation abilities.
  • BA/BS degree or equivalent professional experience.
  • Well-connected with leading marketing professionals in the gaming industry.
  • Salary Range = ($113k - $197k)
  • Vibrant team culture
  • Flexible working hours and time off
  • Equity & Retirement Programs, including 401K match
  • International work environment with a start-up culture
About Fandom

Fandom is the world's largest fan platform, where fans immerse themselves in imagined worlds across entertainment and gaming. Reaching over 350 million unique visitors per month, Fandom is the #1 source for in-depth information on pop culture, gaming, TV, and film. Fandom is an equal opportunity employer, valuing diversity and making all employment decisions based on job requirements and individual qualifications.