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Senior Client Relationship Manager

2 months ago

San Francisco, California, United States AKQA Inc Full time

Dynamic Client Engagement Director

At AKQA Inc, we are committed to merging creativity and technology to produce groundbreaking ideas and solutions. With a collaborative and agile approach, we design flexible digital services and applications that engage audiences, achieving remarkable outcomes for our clients.

The Dynamic Client Engagement Director at AKQA Inc is a highly organized and reliable leader who champions excellence and fosters enduring client partnerships. This role focuses on developing and nurturing senior client relationships rooted in shared values and visions. With a strong desire to create a lasting impact, the Dynamic Client Engagement Director possesses extensive knowledge of our clients' industries, best practices, and innovative methodologies.

We are looking for candidates who can actively participate in client interactions as needed.

KEY RESPONSIBILITIES:

  • 9-11+ years of experience in a client-focused environment
  • Ability to engage in on-site client interactions
  • Prioritize relationship building and revenue growth for key clients
  • Effectively organize and manage a variety of tasks
  • Experience managing substantial budgets for leading brands
  • Deep understanding of the client's market landscape, competitors, and business challenges
  • Employ a consultative and detail-oriented approach to strengthen our client's competitive edge
  • Encourage a collaborative 'One Team' culture involving both client and agency members
  • Motivate the agency team to deliver exceptional results
  • Exhibit strong organizational capabilities and adeptness in multitasking
  • Possess effective communication skills, with the ability to inspire and influence
  • Demonstrate an entrepreneurial spirit with analytical skills and a positive outlook
  • Maintain a professional demeanor with a keen eye for detail and a commitment to excellence

CORE COMPETENCIES:

Business/Marketing Acumen

  • Provides insights in brand, business, and customer discussions
  • Focuses on revenue management and expanding AKQA's client portfolio
  • Transforms customer insights into innovative strategies and marketing initiatives
  • Delivers compelling client presentations and engages with senior stakeholders
  • Establishes processes for sharing insights within the team

Leadership Skills

  • Effectively manages client and internal expectations
  • Participates in proposals and pitches
  • Exhibits strategic thinking and advises clients on program development
  • Acts as a trusted advisor to clients
  • Identifies critical issues for clients and proposes effective solutions

Financial Acumen and Project Management

  • Demonstrates expertise in financial and project management
  • Aligns client and AKQA team needs to achieve impactful results
  • Adheres to delivery management processes rigorously
  • Leads teams to successfully execute complex initiatives
  • Proactively seeks best practices to enhance team performance