Housekeeping Services Supervisor

6 days ago


Huntington Beach, California, United States Sonesta International Hotels Full time
Job Summary

The Housekeeping Supervisor is a key member of the hotel's operations team, responsible for ensuring the highest standards of cleanliness and service in all areas of the hotel. This role requires a strong leader who can motivate and train a team of housekeeping staff to deliver exceptional results.

Key Responsibilities
  • Leadership and Team Management
    • Partner with the Housekeeping Manager to develop and implement effective housekeeping strategies and procedures.
    • Recruit, train, and develop a high-performing team of housekeeping staff.
    • Monitor and evaluate team performance, providing coaching and feedback to improve results.
  • Quality Control and Assurance
    • Conduct regular inspections of guest rooms and public areas to ensure they meet the hotel's high standards of cleanliness and quality.
    • Identify and address any issues or concerns, working with the team to implement corrective actions.
  • Operational Efficiency
    • Assist with scheduling and room cleaning assignments to ensure optimal coverage and efficiency.
    • Monitor and manage inventory levels of linens, cleaning supplies, and other essential materials.
  • Guest Satisfaction
    • Work closely with the front desk and other departments to ensure seamless communication and service delivery.
    • Respond promptly to guest complaints and concerns, resolving issues to the highest level of satisfaction.
Requirements
  • Education and Experience
    • High school diploma or equivalent required; two years of housekeeping experience, including supervisory training or experience, preferred.
  • Skills and Abilities
    • Strong leadership and communication skills, with the ability to motivate and train a team.
    • Excellent problem-solving and analytical skills, with the ability to identify and address issues promptly.
    • Ability to work effectively in a fast-paced environment, with a focus on delivering exceptional results.
Benefits
  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts


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