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Housekeeping Room Specialist

2 months ago

Huntington Beach, California, United States Sonesta International Hotels Full time
Job Overview

The Room Attendant (RA) collaborates with the Housekeeping Management Team to maintain cleanliness in guest accommodations and public areas, ensuring adherence to brand standards for quality and service to achieve complete guest satisfaction.

Key Responsibilities:
  • Exemplify Sonesta Service in all guest interactions, adhering to the Sonesta G.U.E.S.T. standards.
  • Address guest inquiries and special requests, taking necessary actions to ensure total satisfaction.
  • Perform cleaning and servicing of designated rooms or areas according to established protocols, including making beds, dusting, vacuuming, sanitizing bathrooms, and disposing of waste.
  • Inform the supervisor upon completion of service to facilitate room availability for guests. Report any rooms that cannot be serviced following established guidelines.
  • When assigned to laundry duties, oversee laundry supplies and equipment, ensuring they are operational. Operate washers and dryers per hotel standards and manufacturer instructions. Inspect soiled linens for damage or stains and manage clean linens accordingly.
  • Minimize waste of supplies and amenities in all housekeeping areas.
  • Assist with deep cleaning projects as required.
  • Report maintenance needs or safety hazards to the supervisor.
  • Handle lost and found items in accordance with established procedures.
  • Foster teamwork and quality service through effective communication and coordination with other shifts and departmental leadership.
  • Ensure compliance with health and safety regulations at all levels.
  • Perform additional duties as assigned.
Qualifications and Skills:
  • Previous experience in housekeeping is preferred.
  • Experience in the extended stay sector is advantageous.
  • Fluency in English is preferred; knowledge of additional languages is a plus.
  • Basic literacy and numeracy skills are preferred.
  • Ability to stand, bend, climb, kneel, and move throughout the facility frequently.
  • Capability to lift or carry items weighing up to 75 pounds.
  • Regular use of commercial cleaning chemicals is required.
  • Availability to work mornings, evenings, weekends, and holidays is necessary.
Compensation and Benefits

The pay range for this position is $20.63 per hour. Compensation may vary based on job-related knowledge, skills, and overall experience.

Sonesta offers a comprehensive benefits package that includes:
  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Discounts at Sonesta Hotels
  • Educational Assistance
  • Paid Parental Leave
  • Company-Paid Life Insurance
  • Short and Long-Term Disability Insurance
  • Various Employee Perks and Discounts
Application Instructions

Please ensure you complete a full application along with your resume. Incomplete applications will not be considered.