Global Operations Senior Associate: Revolutionizing Mental Healthcare

5 days ago

New York, New York, United States Spring Health Full time
Job Description

Company Overview

At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health services, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Job Summary

We're seeking a highly motivated and experienced Global Operations Senior Associate to join our team. As a key member of our Global Operations team, you will work closely with cross-functional partners to optimize processes, drive operational efficiency, reduce friction, and eliminate pain points across Spring Health's Global Program. You will take ownership of day-to-day initiatives that support the Global team in achieving our aspirational goals.

Key Responsibilities

  • Subject Matter Expertise: Serve as the subject matter expert on Global capabilities & processes
  • Process Improvement: Partner with cross-functional teams on existing & new care delivery opportunities
  • Escalation Management: Drive process improvement & escalation management with key external care delivery partners
  • Internal Operational Enablement: Support internal operational enablement through different communication channels (e.g. Slack, Confluence, Guru, etc)
  • Global Program Roadmap: Support the tracking and success of the Global Program Roadmap
  • Member-Escalation Resolution: Support member-escalation resolution with internal teams & external vendors
  • Vendor Management: Own management of a primary vendor inclusive of daily communications, escalations, invoicing & administrative support

What Success Looks Like

  • Project completion and/or launch within a certain time frame
  • Management of vendor service level agreements
  • Vendor budget management

Requirements

  • Working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.)
  • Proactive approach to project management
  • Strong collaborator and communicator that confidently highlights areas of opportunity
  • Thrives in ambiguous, complex, and dynamic environments
  • Strives to balance competing priorities, always keeping the long-term vision in mind as you develop short-term tactical plans for execution
  • Self-starter with a strong sense of ownership who embraces autonomy while still keeping stakeholders in the know
  • Strong ability to spot opportunities for improvement and intercept problems before they have a chance to arise
  • Keen listener who can diagnose pain points for teams and help them move them from a reactive to proactive mindframe
  • 4+ years of relevant professional experience working within operations

What We Offer

  • Competitive total rewards package including stock options and benefits
  • Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
  • Focus Fridays: no meetings, no distractions, just time for you to get work done
  • Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day
  • Up to $1,000 Professional Development Reimbursement per calendar year
  • $200 per year donation matching to support your favorite causes

Equal Opportunity Employer

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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