Medical Appointment Facilitator

1 week ago

Highlands Ranch, Colorado, United States National Jewish Health Full time

Position Overview

This role is responsible for organizing patient appointments for medical professionals and ancillary services. It involves gathering essential patient information, including demographics, consents, clinical details, and insurance data. The position requires effective communication with both patients and healthcare staff regarding scheduling matters.

Key Responsibilities

Welcomes patients upon arrival and manages incoming calls, providing information or directing inquiries to the relevant departments. Collects and updates necessary patient demographic data, consents, copays, insurance details, and clinical information, ensuring proper signatures are obtained. Schedules initial and follow-up appointments based on symptoms, physician directives, and collected clinical information, determining the most suitable physician or clinic for each patient. Prepares patient charts for the upcoming business day, verifying insurance coverage and ensuring that referrals for clinic services are current. Collaborates with clinical staff to guarantee accurate ordering and scheduling of patient appointments, managing physician schedules to optimize availability. Maintains communication with patients to keep them informed about their appointment status and addresses any issues that may arise. Monitors individual patient schedules to ensure continuity and appropriateness of appointments. Demonstrates proficiency in reviewing work for accuracy across various systems, including EMR and scheduling software. Maintains a solid understanding of clinical operations, insurance protocols, and relevant medical terminology. Completes all opening and closing procedures daily. Additional tasks include managing reports, reconciling billing documents, scanning, and processing new patient information.

Additional Responsibilities
None

Required Competencies

Accountability: Takes responsibility for personal contributions and team collaboration; demonstrates honesty and integrity; addresses challenges promptly; shows commitment to organizational success. Business Insight: Utilizes economic and market data to enhance business outcomes; understands major business functions and industry trends to inform effective strategies. Team Collaboration: Works cooperatively with colleagues to achieve shared objectives; treats others with respect and values their contributions. Customer Orientation: Prioritizes customer needs in decision-making and service delivery. Interpersonal Skills: Engages with others positively and constructively, supporting team members in achieving their goals.

Supervisory Responsibilities
None

Travel Requirements
None

Core Values

Punctuality and reliability in attendance. Openness to supervision and teamwork. Professional appearance and visible identification. Compliance with all institutional policies and safety procedures. Commitment to fostering an inclusive environment that values diversity. Adherence to safe working practices and infection control protocols. Compliance with all regulatory requirements.

Minimum Qualifications

Education: High school diploma or equivalent preferred; associate degree in business, nursing, or healthcare administration is advantageous. Experience: At least two years of relevant experience in a healthcare or customer service setting is required. Certifications: None required.

Compensation and Benefits

At National Jewish Health, we recognize that our exceptional faculty and staff are the foundation of our organization. We offer a comprehensive benefits package designed to meet the needs of our employees and their families.

Medical, dental, and vision insurance Retirement savings plan Flexible spending accounts Short and long-term disability coverage Life insurance and accidental death & dismemberment coverage Optional benefits such as accident insurance and critical care coverage Paid time off Wellness initiatives Legal assistance plan

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