Localization Lead

6 days ago


Mountain View, California, United States BetterHelp Full time
About the Role

We are seeking a highly skilled Localization Program Manager to join our team at BetterHelp. As a key member of our organization, you will play a critical role in ensuring the successful expansion of our services into non-English international markets.

Key Responsibilities
  • Market Preparation: Prepare for new market launches by identifying and implementing the necessary tools, technology, and vendors to support users speaking a wide variety of languages in a large number of countries.
  • Workflow Automation: Automate workflows to streamline processes and improve efficiency, ensuring that our services are delivered seamlessly to customers worldwide.
  • Localization Frameworks: Design and implement efficient and scalable end-to-end localization frameworks tailored to various products and diverse content types across BetterHelp.
  • Stakeholder Engagement: Engage and build relationships with cross-functional teams and stakeholders to better understand their needs and automate their workflows.
  • Content Translation: Identify the right content translators and reviewers to meet the needs of the business, ensuring that our services are accurately translated and culturally relevant.
  • Process Optimization: Proactively identify and streamline technical and process issues that affect localized product relevancy, quality, and functionality.
  • Global User Experience: Actively seek out opportunities to optimize the global user experience and influence adoptions of optimal solutions.
About BetterHelp

BetterHelp is a leading online therapy service that provides affordable and convenient access to mental health care for individuals worldwide. Our mission is to remove the traditional barriers to therapy and make mental health care more accessible to everyone.

Requirements
  • 5+ years of localization program management experience
  • Familiarity with subscription businesses a plus
  • Ability to work in the US, to travel to our offices up to 4 times per year and to attend an additional company offsite.
  • Startup experience a plus
What We Offer
  • Competitive salary & equity compensation
  • Excellent health, dental, and vision coverage
  • 401k benefits with employer matching contribution
  • Unrivaled perks program (including free therapy, UberEats, and more)
  • Remote work with regular in-person bonding experiences sponsored by the company
  • Office in the heart of downtown Mountain View, a three-minute walk from Caltrain
  • Commuter benefits, FSA accounts, and Employee Stock Purchase Programs
  • The chance to build something that changes lives – and that people love
  • Any piece of hardware or software that will make you happy and productive
  • An awesome community of co-workers


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